Summary
Overview
Work History
Education
Skills
MSIC. INFORMATION
Languages
Awards
Interests
Timeline
Generic

Pankaj Dewan

Calgary,Canada

Summary

Transit professional with a comprehensive understanding of public transportation systems, ensuring passenger safety and maintaining punctual schedules. Emphasizing team collaboration and adaptability to meet changing demands, fostering a dependable transit environment through strong communication and route management skills. Experienced in managing diverse passenger needs, utilizing effective route navigation and schedule adherence for timely service. Knowledge of safety protocols and customer service principles to maintain a secure and welcoming environment for all passengers. Seeking to transition into Flight Dispatch Operations, eager to learn and grow while utilizing dependable and courteous attitude. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Transit Bus Operator

Brampton Transit
03.2013 - 01.2023
  • Maintained safe driving habits to protect property and general public on roadways
  • Completed daily inspection paperwork and reported results to supervisors
  • De-escalated verbal altercations and fights between passengers
  • Reported major accidents, emergencies and suspicious incidents to supervisors
  • Communicated frequently with dispatchers regarding locations, routes and traffic conditions
  • Utilized lifts and ramps to help handicapped passengers board the bus
  • Facilitated smooth passenger loading and unloading at designated route stops
  • Handled passenger emergencies or disruptions
  • Regulated heating, lighting and ventilating systems for passenger comfort
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch
  • Cleaned and sanitized the driver area to reduce germ spread

WAREHOUSE SUPERVISOR

Lumber Liquidators Inc.
07.2009 - 03.2013
  • Organized warehouse to maximize space for stock and created zones for movement of high volume traffic
  • Ensured orders are picked correctly, tagged and double checked
  • Generated warehouse shipping documents, packing lists and invoices and prepared inventory for shipment by attaching tags and labels
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets
  • Operated forklifts to fill or empty overhead spaces
  • Provided detailed instructions for safety protocols and company guidelines to new employees
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues
  • Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment
  • Oversaw inventory of incoming and outgoing materials based on physical counts
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
  • Consistently met company and department objectives within time constraints
  • Directed investigations to verify and resolve customer or shipper complaints
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials
  • Comply with all health and safety rules, regulations, and legislation
  • Other duties as required by the management

Education

Electrical Engineering -

Mehr Chand Polytechnic
Jalandhar, Punjab
05.1982

Skills

  • Reliable, punctual, dependable and trustworthy
  • Hold exceptional communication and interpersonal skills
  • Manage emergency response coordination with ease
  • Ensuring all documentation is maintained and up to date
  • Complete all assigned functions and processes on a daily basis
  • Diligently report all incidents and accidents
  • Read and understand operating Instructions, equipment diagrams and safety rules
  • Strong computer skills in Word, Powerpoint and Excel from the Office package
  • Strong arithmetical abilities
  • Priority accorded towards providing exceptional service and safety
  • Route navigation
  • Schedule adherence
  • Adaptive decision making
  • Passenger assistance
  • Traffic laws compliance
  • Emergency procedures
  • Inclement weather driving
  • Behavior management
  • Passenger transportation
  • Punctuality
  • Rule enforcement
  • Customer relations skills
  • Road safety compliance
  • Bus operation
  • Accident avoidance
  • Vehicle inspections
  • Situational awareness
  • Transportation regulations
  • Critical thinking
  • Problem-solving
  • Incident reporting
  • New hire training
  • Map reading
  • Accident reports
  • Fire extinguisher use
  • Commercial driving
  • Tires and brakes inspections
  • Emergency response
  • Dispatch communication

MSIC. INFORMATION

  • Completed Dispatcher course conducted by Truckadium Academy, Mississauga, ON
  • Excellent speaking, writing, reading and understanding of English, Hindi and Punjabi languages and have great telephone etiquettes.
  • Exceptional skills in using Computers (MS Windows and the MS Office Package) with ability to quickly learn any new software.
  • High aptitude with numbers and number crunching activities.
  • Can work independently or as part of a team with the ultimate goal of delivering results within a given timeframe and ensuring accuracy of work done.
  • Held a valid CZ, M driving License issued by the province of Ontario with over30 years of clean driving record of which18 years is for Canadian driving experience. This license has now been converted to a Class2-6 issued by the Government of Alberta.
  • Recipient of citations and certificates of Merit for rendering quality services.
  • Trained for First Aid by Rescue7

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Elementary

Awards

Given awards for Safe Driving 

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Cooking
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • I like trying new recipes and food trends
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Music
  • Photography

Timeline

Transit Bus Operator

Brampton Transit
03.2013 - 01.2023

WAREHOUSE SUPERVISOR

Lumber Liquidators Inc.
07.2009 - 03.2013

Electrical Engineering -

Mehr Chand Polytechnic
Pankaj Dewan