Paniz Mohammadian
Toronto,Ontario
Summary
Dynamic retail professional with proven track record in customer engagement and sales performance. Increased customer satisfaction scores by 15% through personalized interactions and achieved 20% upsell rate by effectively communicating product benefits. Leveraged expertise as certified Yoga Instructor to enhance store community engagement and boost related product sales by 20%. Adept at implementing targeted sales strategies that elevated store revenue by 18%, consistently exceeding monthly sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sport Chek
06.2025 - 09.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted over 60 customers daily, delivering personalized product recommendations and ensuring an exceptional in-store experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
H&M Store
01.2023 - 04.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased monthly sales by 18% through personalized styling advice and exceptional customer service for 70+ shoppers daily.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted customers by answering questions and fulfilling requests.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
Education
High School Diploma -
Century Private School
Richmond Hill, ON06-2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Problem-solving
- Customer engagement
- Teamwork
- Patience and empathy
- Quick learner
- Multitasking and organization
Timeline
Sales Associate
Sport Chek
06.2025 - 09.2025
Sales Associate
H&M Store
01.2023 - 04.2024
High School Diploma -
Century Private School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Persian
Bilingual or Proficient (C2)
Professional Skills
Customer Engagement
- Increased customer satisfaction scores by 15% through personalized interactions and product recommendations.
- Achieved 20% upsell rate by effectively communicating product benefits and features.
- Developed strong customer relationships, leading to 25% increase in repeat customer visits.
Sales Performance
- Consistently exceeded monthly sales targets by average of 10% through strategic sales techniques.
- Implemented targeted sales strategies that elevated store revenue by 18% in competitive market.
- Trained new associates on effective sales tactics, contributing to 12% increase in overall team sales.