Pan Flora Nightingale

• Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Communicated closely with servers to fully understand special orders for customers.
• Worked with a small team to prepare and expedite on average $3200 in orders per shift
• Coordinated with kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
• Provided excellent customer service by taking orders, answering questions and responding to customer complaints.

• Making phone calls to potential clients to offer samples, site visits.
• Positively representing the company to new and existing clients.
• Accepting client complaints and offering creative solutions.
• Coordinating with production team to ensure orders are packaged, and accurate for delivery.
• Delivering orders, samples, sales info to new, potential, and existing clients.
• Price comparisons and purchasing for new supplies, ingredients, distributors, and freight companies.
• Closing sales, offering competitive pricing and offering volume incentives via upselling.
• Acquired, developed, and frequently serviced over 25 new accounts.

• Ensuring a positive guest experience.
• Opening the shop daily (taking out refuse, baking pastries, prepping ingredients for the day, setting espresso machine up)
• Creating recipes.
• Accepting deliveries and ordering supplies when needed.

Serving members and learning their names, and usual drink orders.

• Building rapport with members
• Taking food and beverage orders, accurately inputting necessary substitutions.
• Expediting food orders when required.
• Clearing, sanitizing, and prepping tables, and bar surfaces.