Panetta Panetta
St. Catharines
Summary
Dynamic Front of House Supervisor with a proven track record at Vittorio's Italian Eatery, excelling in guest relations and quality control. Skilled in staff supervision and performance evaluation, I implemented effective training programs that enhanced team efficiency and customer satisfaction, ensuring compliance with food safety standards and elevating service excellence.
Overview
9
9
years of professional experience
Work History
Front of House Supervisor
Vittorio's Italian Eatery
08.2022 - Current
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Online Grocery Department Supervisor
Walmart
03.2019 - 08.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
Key Holder Supervisor
Freshii
09.2018 - 03.2019
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Counted out cash drawers and balanced totals.
- Received and counted money.
Supervisor
Freshii
03.2018 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Key Holder Supervisor
Food Basics
09.2016 - 03.2018
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
Bachelor of Arts - Media And Communications
Brock University
St. Catharines06-2021
Skills
- Point of sale systems
- Quality control
- Guest relations
- Pre-shift walk-through
- Social media marketing
- Reservation management
- Hiring
- Performance evaluation
- Staff supervision
- Staff motivation
- Table management
- Food safety compliance
Languages
English
Native or Bilingual
Italian
Limited Working
Timeline
Front of House Supervisor
Vittorio's Italian Eatery
08.2022 - Current
Online Grocery Department Supervisor
Walmart
03.2019 - 08.2022
Key Holder Supervisor
Freshii
09.2018 - 03.2019
Supervisor
Freshii
03.2018 - 09.2018
Key Holder Supervisor
Food Basics
09.2016 - 03.2018
Bachelor of Arts - Media And Communications
Brock University
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