Paneet Sidhu
Surrey,BC
Summary
At Tri-link Systems, I spearheaded dispatch efficiency improvements and significantly boosted customer satisfaction by adeptly managing service requests and optimizing scheduling systems. My expertise in Dispatch Software and exceptional customer relations skills were pivotal in enhancing operational workflows and coordinating multiple team schedules, ensuring peak-hour coverage without compromising service quality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Dispatcher Coordinator
Tri -link Systems
09.2018 - 01.2024
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Nursing Unit Clerk
Abbotsford Regional Hospital
06.2004 - 08.2014
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Optimized unit workflow by effectively scheduling appointments and organizing staff meetings.
- Assisted in reducing errors through careful verification of physician orders for tests, medications, and treatments.
- Increased efficiency within the unit by continually updating policies and procedures according to regulatory standards.
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
- Facilitated timely responses to patient inquiries, promoting a positive hospital experience.
Dispatch
Translogic truck lines
Surrey, Bc
02.2024 - 10.2024
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Education
Nursing Unit Clerk - Nursing Unit Clerk
UFV
Abbotsford, BC06.2004
Certificate - Medical Imaging Clerk
Ufv
Abbotsford, BC06.2004
Skills
- Dispatch Software Familiarity
- Route Planning
- Incident Reporting
- Logistics Management
- Prioritizing calls
- Dispatching procedures
- Dispatch Coordination
- Customer Relations
- Data Entry
- Stress Tolerance
- Route Navigation
- Work Order Management
- Customer Relationship Management
- Routing orders
- Schedule Management
- Dispatching field personnel
Languages
English
Professional Working
Timeline
Dispatch
Translogic truck lines
02.2024 - 10.2024
Dispatcher Coordinator
Tri -link Systems
09.2018 - 01.2024
Nursing Unit Clerk
Abbotsford Regional Hospital
06.2004 - 08.2014
Nursing Unit Clerk - Nursing Unit Clerk
UFV
Certificate - Medical Imaging Clerk
Ufv
Similar Profiles
Shel BohannonShel Bohannon
Account Executive Team Lead at TRIAccount Executive Team Lead at TRI
Seth ThomasSeth Thomas
General Laborer at SystemsGeneral Laborer at Systems
Ancelmo ValadezAncelmo Valadez
Fire Sprinkler Technician at SystemsFire Sprinkler Technician at Systems