Pandora A. Stevens
Fresno
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
10
10
years of professional experience
Work History
Dispatcher/Operator
Fresno State University Police Department
Fresno, CA
09.2024 - Current
- Coordinated emergency response operations, ensuring timely communication between dispatch and field units.
- Managed incident reporting systems, enhancing data accuracy and accessibility for law enforcement personnel.
- Streamlined dispatch processes, improving response times through effective prioritization of calls and resources.
- Mentored new dispatch staff, providing training on protocols and communication techniques to ensure operational efficiency.
- Developed standard operating procedures for handling diverse incidents, promoting consistency in response strategies.
- Analyzed call patterns and trends to inform resource allocation decisions, optimizing service delivery for campus safety.
- Collaborated with law enforcement agencies to coordinate multi-agency responses during critical incidents or events.
Dispatcher/Operator
Visalia Police Department
09.2023 - 02.2024
- Receive emergency and non-emergency calls from the public and other agencies.
- Gather accurate and detailed information from callers to determine the nature and urgency of the situation.
- Dispatch appropriate law enforcement units, including police officers, to respond to incidents.
- Monitor and coordinate radio communications with field units to provide support and assistance as needed.
- Maintain clear and concise logs of all calls, incidents, and actions taken.
- Provide information and instructions to callers to help them stay safe and assist in resolving their concerns.
- Collaborate with other emergency services such as fire and medical personnel when necessary.
- Operate computer-aided dispatch (CAD) systems to input and retrieve data quickly and accurately.
- Stay calm and composed under pressure while handling high-stress situations.
- Follow established protocols and procedures for dispatching and handling emergency calls.
- Continuously update knowledge of local geography, policies, and procedures to improve response efficiency.
- Collaborate with colleagues and supervisors to ensure effective communication and teamwork.
Receptionist
Electrical Power Source
09.2022 - 09.2023
- Greet and welcome visitors in a professional and friendly manner.
- Answer and direct incoming calls to appropriate personnel.
- Manage the reception area, ensuring it is clean, organized, and presentable.
- Handle incoming and outgoing mail, packages, and deliveries.
- Schedule appointments and coordinate meetings for staff members.
- Maintain office supplies inventory and place orders as needed.
- Assist with administrative tasks such as data entry, filing, and scanning documents.
- Respond to inquiries from clients, contractors, and vendors, providing accurate information or directing them to the appropriate contact.
- Coordinate with other departments to ensure smooth communication and workflow.
- Assist with special projects or tasks as assigned by management.
- Uphold confidentiality and discretion in handling sensitive information.
- Ensure compliance with company policies and procedures.
Account Executive
Cumulus Media
11.2021 - 09.2022
- Develop and maintain relationships with clients to understand their advertising and marketing needs.
- Identify opportunities for radio advertisement and marketing campaigns tailored to clients' target audiences and objectives.
- Present advertising proposals and marketing strategies to clients, highlighting the benefits and value of radio advertising.
- Collaborate with creative teams to develop effective ad campaigns that resonate with target demographics.
- Negotiate advertising rates and contracts with clients to maximize revenue and meet sales targets.
- Coordinate ad placement and scheduling to ensure optimal reach and frequency for client campaigns.
- Monitor campaign performance and provide clients with regular updates and reports on key metrics such as reach, frequency, and ROI.
- Proactively identify opportunities for upselling or cross-selling additional advertising services to existing clients.
- Stay current on industry trends, competitor activities, and market developments to inform sales strategies and client recommendations.
- Maintain accurate records of client interactions, sales activities, and revenue forecasts in CRM systems.
Bartender
Tioga Sequoia Brewery
02.2021 - 09.2022
- Deliver exceptional customer service to all patrons, first and foremost.
- Greet customers promptly and courteously.
- Serve customers in a timely manner that meets/exceeds their expectations.
- Make connections and form relationships with patrons.
- Educate guests on our beer portfolio and brand history, as well as our company culture.
- Discover and respond to customer needs and questions.
- Guide patrons in selecting beers, using beer style and flavor knowledge to suggestively sell.
- Provide products based on guest interactions.
- Pour beverages efficiently and be mindful of waste.
- Provide a brewery overview to customers in compliance with state issued tour guidelines.
Social Media Manager
Heavenly Body Spa
01.2021 - 11.2021
- Develop and implement a comprehensive social media strategy to promote the spa's services, specials, and events across various platforms such as Instagram, Facebook, Twitter, and Pinterest.
- Create engaging and visually appealing content including posts, photos, videos, and graphics to attract and engage the spa's target audience.
- Manage and maintain the spa's social media accounts, including posting regular updates, responding to comments and messages, and monitoring online reviews.
- Monitor social media trends, insights, and analytics to track the performance of posts and campaigns, and make data-driven decisions to optimize results.
- Collaborate with the spa team to plan and execute marketing initiatives and campaigns that integrate with social media efforts, such as email marketing, website promotions, and influencer partnerships.
- Cultivate relationships with influencers, local businesses, and community partners to expand the spa's online presence and reach new audiences.
- Develop and manage social media advertising campaigns to increase brand awareness, drive website traffic, and generate leads or bookings.
- Stay up-to-date on industry best practices, emerging platforms, and trends in social media marketing to ensure the spa remains competitive and innovative in its approach.
- Monitor and respond to online reviews and feedback, addressing customer concerns and maintaining a positive online reputation for the spa.
Line Cook/Prep Cook
Sacramento Natural Foods Co-Op
06.2018 - 12.2020
- Prepare and assemble sandwiches, salads, and other deli items according to recipes and customer orders.
- Follow food safety and hygiene standards to ensure food quality and sanitation.
- Assist in stocking and rotating ingredients to maintain freshness and minimize waste.
- Maintain a clean and organized workstation, including proper storage of ingredients and cleaning of equipment.
- Monitor cooking temperatures and times to ensure food safety and quality.
- Collaborate with kitchen team members to coordinate orders and ensure timely service.
- Adhere to portion control guidelines to manage food costs effectively.
- Follow recipes and guidelines for food presentation and plating.
- Assist with receiving and storing deliveries of food and supplies.
- Support kitchen management in various tasks as needed to maintain efficient operations.
Laboratory Assistant
Community Regional Medical Center
03.2016 - 04.2018
- Used data entry, database and word processing programs to track day-to-day activities.
- Accessioned newborn and prenatal samples for the CLS.
- Evaluated analytical methods and procedures to ensure room for improvement on the lab and testing side.
- Extracted and entered relevant scientific data and information pertaining to patients into our database.
- Assisted the CLS team with day-to-day routines.
- Assists in setting up laboratory equipment and instrumentation.
- Prepares and organizes materials and specimens for experiments or tests.
- Cleans and maintains laboratory equipment and work areas.
- Follows standard operating procedures (SOPs) and safety protocols.
- Records data and results accurately.
- Supports laboratory staff in conducting experiments or tests.
- Performs basic laboratory techniques such as pipetting, measuring, and mixing solutions.
- May assist in the disposal of hazardous materials following proper procedures.
- Maintains inventory of supplies and notifies when stocks need replenishment.
Education
High School Diploma -
Crescent View South Charter
06-2015
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Schedule management
Timeline
Dispatcher/Operator
Fresno State University Police Department
09.2024 - Current
Dispatcher/Operator
Visalia Police Department
09.2023 - 02.2024
Receptionist
Electrical Power Source
09.2022 - 09.2023
Account Executive
Cumulus Media
11.2021 - 09.2022
Bartender
Tioga Sequoia Brewery
02.2021 - 09.2022
Social Media Manager
Heavenly Body Spa
01.2021 - 11.2021
Line Cook/Prep Cook
Sacramento Natural Foods Co-Op
06.2018 - 12.2020
Laboratory Assistant
Community Regional Medical Center
03.2016 - 04.2018
High School Diploma -
Crescent View South Charter