PANDORA HASTICK
Mississauga,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Randstad
Toronto, Ontario
01.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative/Live Chat Agent
Skybridge America
Winnipeg, Manitoba
01.2020 - 01.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
Front Desk Agent
Bell Canada
Mississauga, Ontario
01.2014 - 01.2019
- Transmitted and received messages using telephones or telephone switchboards.
- Monitored security cameras in lobby area as needed.
- Ensured that all safety regulations were followed according to company standards.
- Assisted with check-in and check-out procedures for guests.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Education
Diploma - Law Enforcement
Police Foundation College
Mississauga, ON01.2004
Skills
- CRM software proficiency
- Customer satisfaction measurement
- Decision-making
- Follow-up skills
- Problem-solving
- Order processing
- Quality control
- Computer proficiency
- Inbound and outbound calling
- Call center operations
- Conflict mediation
- Service upselling
- Live chat support
- Critical thinking
References
Available Upon Request
Timeline
Customer Service Representative
Randstad
01.2021 - Current
Customer Service Representative/Live Chat Agent
Skybridge America
01.2020 - 01.2021
Front Desk Agent
Bell Canada
01.2014 - 01.2019
Diploma - Law Enforcement
Police Foundation College
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