PANCHAO LIU
Calgary,AB
Summary
Dedicated professional with demonstrated strengths in customer service, time management and multitasking for over 3 years. Good at troubleshooting problems and building successful solutions, dealt with over 50 customer complains and let customer left with satisfaction. Helped previous store rise their google rating from 3.9 to 4.6.
Overview
3
3
years of professional experience
Work History
Store Manager
Chungchun Rice Hot Dog
08.2022 - 07.2023
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Made decision to hiring, training and mentoring new staff members.
Store Supervisor
Coco Fresh Tea& Juice
03.2022 - 07.2022
- Met targets consistently with smooth coordination of daily operations.
- Showed employees how to handle daily tasks, leading by example and demonstrating ethical behaviors.
- Managed Inventory and maintained financial integrity.
- Solved problems and dealt with customer complains on time.
Warehouse Logistics Supervisor
Coco Fresh Tea& Juice
03.2022 - 06.2023
- Collected replenishment list from 7 stores.
- Pack, load and unload goods based on replenishment list.
- Maintained warehouse organization by implementing effective storage systems and layout designs.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
Sales Clerk
Harmony Convenience Store
05.2021 - 09.2022
- Responded quickly to customer concerns or requests within target timeframes.
- Worked alone and reported on sales transactions and expenses accurately.
- Maintained well-stocked displays by checking merchandise multiple times per day and coordinating timely replenishment.
- Processed transactions with POS system and kept drawer count accurate.
Store Manager
Just Fruit
02.2020 - 09.2021
- Delivered inventory reports to owner in timely fashion each and every week.
- Trained new employees based on store policies and procedures.
- Delivered daily cash flow report and created work schedules for employees.
- Designed menu independently and planed sales promotions.
Education
Diploma - Business Management
College LaSalle
2000 Rue Sainte-Catherine, Montréal, QC H3H 2T206.2019
Skills
- Store Operations
- Training and mentoring
- Customer Service
- Recruiting and Hiring
- Problem-Solving
- Inventory Management
- Multitasking and Organization
- Communication
Timeline
Store Manager
Chungchun Rice Hot Dog
08.2022 - 07.2023
Warehouse Logistics Supervisor
Coco Fresh Tea& Juice
03.2022 - 06.2023
Store Supervisor
Coco Fresh Tea& Juice
03.2022 - 07.2022
Sales Clerk
Harmony Convenience Store
05.2021 - 09.2022
Store Manager
Just Fruit
02.2020 - 09.2021
Diploma - Business Management
College LaSalle
Similar Profiles
Curtis HaCurtis Ha
Part-time Employee at Chungchun Rice DogPart-time Employee at Chungchun Rice Dog
Ankit BakshiAnkit Bakshi
Shift Manager at Chung Chun Rice Hot DogShift Manager at Chung Chun Rice Hot Dog
SK AHAMEDSK AHAMED
Boba Barista at MOJO - Mochi Donut And Rice Corn DogBoba Barista at MOJO - Mochi Donut And Rice Corn Dog