PANCHAM SACHDEVA

• Provide consultation for immigration, educational and work-related purposes with high level of professionalism in person and through online channels.
  • Provide guidance and act as a resource person for potential clients with regards to federal and provincial Temporary Work/Study Permits.
  • Deliver case specific advice and lead/implement practices specifically with regard to study and work permits, visas, employment, cultural adjustment, dependents and related issues.
  • Direct intervention with governmental officers on behalf of clients.
  • Create, maintain and gather appropriate documentation for each client.
  • Fill in electronically forms in compliance with the Immigration Consultants of Canada Regulatory Council (ICCRC) standards.
  • Meet deadlines with applications for temporary work permits or study permits.
  • Oversee all aspects of the visa and immigration services to make sure that the process is seamless for the client.
  • Interview clients to determine eligibility.
  • Ensure all relevant forms and documentation is accurate prior to submission.
  • Review all documents provided by client are accurate and correct.
  • Fulfill the obligations to the ICCRC and remain in good standing as a Regulated Canadian Immigration Consultant.
  • Keep abreast of all changes to federal and provincial immigration programs and regulations.
• Streamlined application processes for clients, resulting in quicker case resolutions.

Planning, directing and inspecting the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures, instructions, and service commitments. Schedules staff, determines the need for extra relief staff and authorizes overtime when required. Regularly checks on the performance and appearance of delivery employees while on their routes.

- Supervises, coaches and provides guidance and leadership to employees. Trains new employees in their various duties and instructs them in new methods and procedures. Resolves staff issues and consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached.

- Promotes and implements work place safety and health programs and processes for assigned team. Takes corrective action to rectify unsafe operating conditions.
Job Responsibilities (continued)

- Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.

- Maintains good public relations with mail delivery customers. Projects professional service standards and ensures customer experience is a priority. Investigates delivery impediments when the customer fails to maintain the required safety conditions. Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.

- Performs other related duties.

• Monitored, developed and retained a high-performing sales team that’s passionate about the customers.
  − Inspired team to deliver a superior and consistent customer experience every time.
  − Maximized profitability by overseeing all financial operations, like inventory control, cash flow and reporting.
  − Monitored and follow-up with the required store repairs with third party
  − Developed the team, help them realize their potential and move towards that next role on their career journey.− Monitored, developed and retained a high-performing sales team that’s passionate about the customers. − Inspired team to deliver a superior and consistent customer experience every time. − Maximized profitability by overseeing all financial operations, like inventory control, cash flow and reporting. − Monitored and follow-up with the required store repairs with third party − Developed the team, help them realize their potential and move towards that next role on their career journey.
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• Skills: Operations Management · Sales Operations · Marketing Strategy · Marketing Management

Monitored sales targets for the location
− Actively sell and lead by examples, guiding customer through decision making on what product better fits their needs.
− Provided customers and staff with superior knowledge of all product lines services and promotions available
− Managed daily operations of the store
− Provide on-going coaching and training on sales techniques and product knowledge
− Work in partnership with Area Sales Manager and the team members to maximize store profit.
− Achieved store sales targets within the first month of the store setup.
− Fostered a robust sustainable network of buyers, leveraging strong listening, presentation and closing skills to optimize sales results.
− Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels of existing accounts.
- Ranked as #2 Sales Manager in the Calgary District from Jan-April 2015.