Panagiotis Pete Sotiras-Patsias
Napa
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader/Retail Sales Associate
Anette's Chocolate & Ice Cream
02.2022 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Memorized official and off-menu coffee and tea preparations.
- Educated customers on product and service offerings.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered incoming telephone calls to provide store, product, and service information.
- Developed training materials to enhance onboarding processes for staff.
- Trained new baristas in beverage preparation techniques and customer service standards.
- Implemented innovative teaching methods that catered to diverse learning needs while maintaining high standards of excellence in each session.
Restaurant Busser/Head Food Runner
Cordeiros Steakhouse Bar and Grill
03.2022 - 09.2022
- Maintained table setting by removing courses as completed and replenishing utensils. With a high turnover rate and minimized wait times.
- Served water, coffee, and soft drinks and offered refills to promote excellent customer service.
- Transported filled bus tubs to the kitchen dishwashing area.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Organized bus cart and returned to the side station after each use.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Carried, cleaned, and cleared food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Cashier/Bartender/Busser/Server
Gott's Roadside
05.2016 - 12.2021
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Reset tables between guests, refilled condiments, and wiped down surfaces.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
Education
Associate Degree in Welding - Welding Technology
Napa Valley College
Napa, CA08-2026
High School Diploma -
Napa Valley Independent Studies
Napa, CA05-2022
Skills
- Anticipating Customer Needs
- Opening and Closing Procedures
- Safe Food Handling
- Physical Stamina
- Effective Multitasking
- POS Systems
- Turning Tables
- Cleaning and Sanitizing
- Wait Staff Support
- Team leadership
- Shift Leader
- Trainer
Certification
Food Handlers Card
Timeline
Restaurant Busser/Head Food Runner
Cordeiros Steakhouse Bar and Grill
03.2022 - 09.2022
Shift Leader/Retail Sales Associate
Anette's Chocolate & Ice Cream
02.2022 - Current
Cashier/Bartender/Busser/Server
Gott's Roadside
05.2016 - 12.2021
Associate Degree in Welding - Welding Technology
Napa Valley College
High School Diploma -
Napa Valley Independent Studies