Panagiota (Yota) Bartsiocas
TORONTO,ON
Summary
Dynamic and dedicated Massage Therapist with extensive experience in the wellness industry, specializing in deep tissue, Swedish massage, and Brazilian Lymphatic Massage. Proven the ability to enhance client satisfaction through exceptional service and strong interpersonal skills, fostering lasting relationships. Committed to professionalism and ethics, ensuring a rejuvenating experience tailored to individual needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Massage Therapist
Noma Wellness Clinic
08.2025 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Spa Therapist
Fairmont Pacific Rim
01.2017 - 03.2020
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
- Performed body wrap application, and gentle exfoliation to improve overall skin condition.
Spa Therapist
Rosewood Hotel Georgia
01.2012 - 11.2017
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Preformed body wrap application, and gentle exfoliation to improve overall skin condition.
- Created repeat business by developing long-term relationships with regular customers.
Spa Therapist
Spa Scandinave
02.2011 - 08.2020
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Preformed body wrap application, and gentle exfoliation to improve overall skin condition.
- Created repeat business by developing long-term relationships with regular customers.
Spa Therapist
Solarice Spa
12.2006 - 02.2011
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
- Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery.
- Preformed body wrap application, and gentle exfoliation to improve overall skin condition.
- Created repeat business by developing long-term relationships with regular customers.
Food Server on Care Aid Floor and Palliative Care
Opal by Elements Retirement Home
09.2021 - 07.2022
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
Education
Diploma in Massage Therapy - Massage Therapy
Bryan College
01-2025
Spa Therapist Certification - Spa
Whistler School of Massage And Spa Services
Whistler, BC12-2006
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON04-1999
Skills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
Accomplishments
Forbes Five Star Award - Sense Spa at Rosewood Hotel Georgia 2013, 2014, 2015, 2016
Fairmont Pacific Rim- Certificate of Nomination for Exhibiting Service Excellence
February 2017
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Certification
- RMT - Registered Massage Therapist
Timeline
Massage Therapist
Noma Wellness Clinic
08.2025 - Current
Food Server on Care Aid Floor and Palliative Care
Opal by Elements Retirement Home
09.2021 - 07.2022
Spa Therapist
Fairmont Pacific Rim
01.2017 - 03.2020
Spa Therapist
Rosewood Hotel Georgia
01.2012 - 11.2017
Spa Therapist
Spa Scandinave
02.2011 - 08.2020
Spa Therapist
Solarice Spa
12.2006 - 02.2011
Diploma in Massage Therapy - Massage Therapy
Bryan College
Spa Therapist Certification - Spa
Whistler School of Massage And Spa Services
Bachelor of Arts - Psychology
University of Guelph