Pammela Gaspar
El Centro
Summary
Obtain a position with the company that will challenge me and allows me to apply my skills and work ethics that will benefit the company, my employer, and myself. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Rep./Office Asst.
ACME
03.2020 - 08.2020
- Clerical duties such as answering phone calls and assisting with patient belongings and maintaining and organizing patient files
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Server
Farmer Boys
07.2018 - 07.2020
- Managed high-stress situations effectively; maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Chiropractic Assistant (Volunteer)
Valusek Chiropractic Group
12.2015 - 10.2016
- Collect and process payments from patients and insurance companies
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Input patient data into computer system and checked information for accuracy.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Education
Associate of Science - Nursing
Imperial Valley College
Imperial, CA04-2027
High School Diploma -
Central Union High School
El Centro, CA06.2016
Skills
- Basic computer skills
- Microsoft Excel
- Bi-Lingual
- Organization skills
- Customer service
- Communication skills
- Social skills
- Teamwork skills
- Active listener
- Positive attitude
Timeline
Customer Service Rep./Office Asst.
ACME
03.2020 - 08.2020
Server
Farmer Boys
07.2018 - 07.2020
Chiropractic Assistant (Volunteer)
Valusek Chiropractic Group
12.2015 - 10.2016
Associate of Science - Nursing
Imperial Valley College
High School Diploma -
Central Union High School
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