Pamitha De Silva
Burnaby,BC
Summary
Seasoned Operations Manager and talented leader with over 8 years of experience applying exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
PRASADEE DESIGNS (PVT) LTD – Medium scale garment factory
01.2015 - Current
- Implement systems and procedures to achieve production targets
- Implement solutions to cover up sudden bottle necks in the production process
- Ensure on time shipments through consistent monitoring of systems.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
SELF EMPLOYED TUTOR
CAMBRIDGE ORDINARY & ADVANCED LEVEL
01.2015 - 09.2016
LEAD CUSTOMER SERVICE REPRESENTATIVE
ALTERATIONS GUNGAHLIN, CANBERRA
02.2013 - 06.2014
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Planned schedules and workflows based on expected customer demands.
Education
DIPLOMA IN CLOTHING TECHNOLOGY -
SRI LANKA INSTITUTE OF CLOTHING TECHNOLOGY
01.2018
MASTER OF BUSINESS ADMINSTRATION -
ICBT CAMPUS – SRI LANKA
01.2017
BACHELOR OF COMMERCE -
UNIVERSITY OF CANBERRA – AUSTRALIA
01.2014
DIPLOMA IN BUSINESS & COMMERCE -
MONASH UNIVERSITY – AUSTRALIA
01.2012
CAMBRIDGE ADVANCED LEVEL -
LYCEUM INTERNATIONAL SCHOOL – WATTALA
01.2011
Skills
- Ability to respond to sudden workplace issues through effective contingency planning
- Excellent communication skills in Sinhala and English, both written and verbal
- Listening skills – ability to respect employees’ opinions
- Leadership skills – ability to guide and manage employees with the enthusiasm to overcome challenges
- Team work – ability to respect everyone’s opinions while contributing positively to a better outcome
Achievements And Awards
- Orator (Best Speaker) of the year – (2010/2011)
- High Achievers’ Award – Cambridge G.C.E Advanced level (2011)
- High Achievers’ Award – Diploma in Business and Commerce (2012)
- Most outstanding Mixed Method Research Project of the term – (2013)
- Best Kandyan Dancer – (2008)
- Annual 5S Essay competition (2008) – Bronze medal
- Prefects’ guild – (2007, 2008, 2009)
- Under 15 inter house netball championship – (2009)
- Leader of the school western band – (2009 – 2011)
- Inter school Western band competition (2010)- Runners up
Personal Information
- Date of Birth: 11/27/93
- Nationality: Sri Lankan
Volunteer Experience
Community Service Projects 2009 - 2017 (Beach cleaning project, Elders’ home visits, Church cleaning project)
References
- Mrs. Chandima Alahakoon, Proprietor – Dulvin flowers and nursery, +94 77 2225515, +94 718129493, dulvinflowers@mobitelnet.lk, 8.00a.m – 7.00p.m
- Mrs. S. Wijegunawardena, Managing Directress – Spring and Summer Pvt Ltd, +94 77 3753173, 1.00p.m – 6.00p.m
Hobbies and Interests
- Playing musical instruments – Piano, drums and a bit of guitar
- Portrait drawing – charcoal and pencil
Languages
English
Full Professional
sing
Elementary
Timeline
Operations Manager
PRASADEE DESIGNS (PVT) LTD – Medium scale garment factory
01.2015 - Current
SELF EMPLOYED TUTOR
CAMBRIDGE ORDINARY & ADVANCED LEVEL
01.2015 - 09.2016
LEAD CUSTOMER SERVICE REPRESENTATIVE
ALTERATIONS GUNGAHLIN, CANBERRA
02.2013 - 06.2014
DIPLOMA IN CLOTHING TECHNOLOGY -
SRI LANKA INSTITUTE OF CLOTHING TECHNOLOGY
MASTER OF BUSINESS ADMINSTRATION -
ICBT CAMPUS – SRI LANKA
BACHELOR OF COMMERCE -
UNIVERSITY OF CANBERRA – AUSTRALIA
DIPLOMA IN BUSINESS & COMMERCE -
MONASH UNIVERSITY – AUSTRALIA
CAMBRIDGE ADVANCED LEVEL -
LYCEUM INTERNATIONAL SCHOOL – WATTALA
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