Pamella Lloyd

Position Summary

The Clinic and Patient Care Coordinator manages daily administrative and clinical workflows, serves as the primary liaison between patients and the medical team, and ensures high standards of care, regulatory compliance, and patient satisfaction.

Key Responsibilities

• Patient Advocacy & Communication: Served as primary contact for incoming patients, clarifying treatment plans, physician instructions, and preparation steps.
• Scheduling & Flow Optimization: Manage master provider calendars, coordinate diagnostic testing/referrals, and minimize wait times or no-show rates.
• Insurance & Billing Support: Verified insurance benefits, obtained prior authorizations, and collected copays or patient balances to facilitate seamless billing processes.
• Insurance & Billing Support: Verify insurance benefits, obtain prior authorizations, and collect copays or patient balances.
• Clinic Operations: Prepared exam rooms and organized medical supplies.

• Conducted blood collection to support medical testing and diagnosis. (2017 - Present)
• Supported instructors with classroom preparation, materials setup, and lesson delivery for phlebotomy training.
• Assisted students during blood-draw practice, reinforcing proper technique, safety, and infection-control procedures.
• Organized training supplies, lab equipment, and specimens to maintain smooth daily instruction.

• Medical Laboratory Services
• Achievements/Tasks
• Managed hiring process for support staffing, trained all new employees through remote and in-person sessions
• Manage hiring process of support staffing, conducting remote and in-person training of all new employees
• Communicate remotely with laboratory and corporate executives to ensure clients expectations are delivered with the highest level of professionalism
• Communicated with laboratory and corporate executives remotely to meet client expectations with professionalism
• Occasionally travel to new onboarding locations to maintain a service oriented relationship with the client and support staffing while offering training support on new service lines
• Traveled to onboarding locations to maintain service-oriented relationships with clients and support staffing.
• Tracked problem logs to ensure daily issue resolution, delivering quality customer service consistently

• Managed laboratory and medical services operations to ensure quality and efficiency.
• Achievements/Tasks
• Collaborated with executives, medical providers, supporting staff, field personnel and technical team to identify and resolve operational issues, enhancing daily workflow
• Resolved customer inquiries daily by answering calls, emails, and faxes, and provided technical assistance and new product information.
• Conducted and scheduled meetings, product training, team building events and managed travel itineraries for corporate executives, field staff and partners
• Organized and facilitated meetings, product training, and team-building events while managing travel itineraries for corporate executives, field staff and partners to ensure seamless operations
• Maintained travel expenses, receipts and timekeeping logs for approval and reimbursement on a biweekly basis

• Construction Management - General Contractors
• Achievements/Tasks
• Assisted project staff with accounting and maintenance of cost reports to ensure accurate financial tracking
• Maintain Project Management database and Manpower Summary Reports
• Set up Vendor Accounts for field office
• Process New Hire Trade Employees
• Monitored and organized project insurance certifications and records. project insurance certification and records from Subcontractors, Suppliers and Vendors
• Maintained safety reports and supported field safety meetings, OCIP, and OSHA reporting to promote a safe work environment
• Track and maintain Subcontractor Releases, SCO's and PO's
• Notable Projects include: LAUSD South Regional H.S. No.2 (New Build), LAX-Tom Bradley International Airport (LAX-TBIT) J.V. Expansion, and Kaiser

• Integrated Physicians Group Practices
• Achievements/Tasks
• Provided front desk reception, patient intake and triage for busy physicians' office.
• Assist multiple medical group departments with the scheduling and coordinating of surgeries performed in ambulatory unit.
• Assist multiple medical group departments with the scheduling and coordinating of surgeries performed in the ambulatory unit.
• Worked with insurance companies to obtain patient Insurance verification and procedure authorizations.
• Facilitated insurance verification and procedure authorizations by collaborating with insurance companies, improving patient access to services.
• Assisted medical billing department with coding and claims.
• Order and maintain office and clinic supplies and equipment.
• Facilitated contact with Human Resources for personnel matters.
• Permanente Hospital | Harbor City, CA