Pamela (Pam) Leclercq
Edmonton
Summary
Dedicated and reliable professional with a strong work ethic and a commitment to exceeding expectations. Collaborative team player who thrives in group settings while also demonstrating the ability to work independently and take initiative. Passionate about contributing positively to colleagues and organizational goals, consistently striving to enhance overall performance and success. Eager to leverage skills and dedication to drive results and support the company's mission.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist/GPS Repair Representative
Carfinco/Santander Consumer
01.2018 - Current
- Answer plenty of customer calls throughout the day, offer due date changes, Deferrals, Frequency changes, and hold payments. Do the paperwork and submit it to the processing department. Send a technician out to customers vehicles to fix the GPS immobilizer if need be. Text messages, emails, setting warnings in vehicles or shutting them down, until payment is made.
Photographer/Cashier
Canadian Images (Wal-Mart Portrait Studios)
06.2015 - 12.2017
- Taking pictures of families, couples, children, or for passports, upload them onto a computer, edit them, show them to the customer and have them pick out which ones they like, and work the cash register.
Customer Service Representative
The Cash Store
03.2012 - 06.2014
- Offer payday loans, cash checks, and call customers who did not make their payments.
Education
Secondary School - Medical Office Administration
CDI College
Edmonton, AB05.2015
High School Diploma -
Eastglen High School
Edmonton, AB06.2005
Skills
- Microsoft Word, Outlook, Power point, & Excel
- Live chat
- Account management
- Training others
- Trouble shooting
- Customer Service
- Multi-tasking
Languages
English
Full Professional
Timeline
Customer Support Specialist/GPS Repair Representative
Carfinco/Santander Consumer
01.2018 - Current
Photographer/Cashier
Canadian Images (Wal-Mart Portrait Studios)
06.2015 - 12.2017
Customer Service Representative
The Cash Store
03.2012 - 06.2014
Secondary School - Medical Office Administration
CDI College
High School Diploma -
Eastglen High School
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