Pamela Isabel Dela Cruz
Kitchener,ON
Summary
Dedicated to first-rate communication and team success. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, efficient multitasker and stock management.
Overview
12
12
years of professional experience
Work History
Cook
A&W
Kitchener, ON
04.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Marketing and Social Media Manager
Marketly
04.2021 - 03.2024
- Develop and implement comprehensive marketing and social media strategies aligned with overall business objectives.
- Create quality content (text, images, videos) for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
- Manage and schedule social media content calendars to ensure consistent brand messaging and audience engagement.
- Monitor social media performance metrics (e.g., likes, shares, comments, website traffic) and generate reports to identify trends and optimize campaigns
- Collaborate with internal teams (e.g., sales, design) to develop and execute integrated marketing initiatives.
- Stay up-to-date on the latest social media trends and marketing tools.
- Conduct competitor analysis to understand industry best practices and identify opportunities for differentiation.
- Manage and maintain a strong brand presence across all marketing channels.
- Plan and promotes successful events from concept to completion.
- May include additional responsibilities such as email marketing, content marketing, or website management (depending on the company size and structure).
Food and Beverage Attendant
The Roadhouse Macau
07.2016 - 04.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Supported management in implementing new policies or procedures as needed for continuous improvement efforts within the establishment.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Hostess
Chili's Bar And Grill
10.2012 - 07.2016
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
Education
Bachelor Of Science - Hotel And Restaurant Management
Mapua Institute of Technology
10.2011
Skills
- Policy Implementation
- Marketing
- Strategic Planning
- Time Management
- Verbal and written communication
- Customer Service
- Project Planning
- Computer Skills
- Administration and Reporting
- MS Office
- Excellent Communication
- Adaptability
- Team Collaboration
- Problem-Solving
Languages
English
Full Professional
Timeline
Cook
A&W
04.2024 - Current
Marketing and Social Media Manager
Marketly
04.2021 - 03.2024
Food and Beverage Attendant
The Roadhouse Macau
07.2016 - 04.2018
Hostess
Chili's Bar And Grill
10.2012 - 07.2016
Bachelor Of Science - Hotel And Restaurant Management
Mapua Institute of Technology