Pamela Wright
City Of York
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at Tim Hortons. Proven ability to enhance operational efficiency through process improvements and effective training. Adept at multitasking and maintaining cleanliness, ensuring compliance with health standards while delivering outstanding dining experiences.
Experienced with food preparation and customer service. Utilizes teamwork and communication to enhance dining experience. Track record of maintaining cleanliness and adhering to safety standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Worker
Compass Group Canada
05.2024 - Current
- Prepared and served food items according to safety and hygiene standards.
- Operated kitchen equipment, ensuring proper functionality and cleanliness.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Collaborated with team members to maintain efficient service during peak hours.
Supervisor
Tim Hortons
07.2023 - 04.2024
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
Food Service Worker
Cafe Royale
09.2022 - 07.2023
- Followed recipes and portion control guidelines to ensure consistency in meal preparation.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Supported training of new staff on food safety practices and operational procedures.
- Maintained cleanliness of work areas, adhering strictly to health regulations.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Food and Beverage Attendant
Tim Hortons
07.2021 - 04.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining and kitchen areas to uphold health standards.
- Operated cash register efficiently, processing orders accurately and managing payments.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Assisted in training new staff on food safety protocols and operational procedures.
Manager
Druxy's Famous Deli
09.2012 - 03.2020
- Oversaw daily operations, ensuring team adherence to quality standards and safety protocols.
- Developed and implemented process improvements that enhanced operational efficiency and reduced downtime.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
- Analyzed workflow data to identify bottlenecks, recommending strategic changes for increased productivity.
- Collaborated with cross-functional teams to align operational goals with company objectives and strategies.
- Was in charge of caterings of making the food and delivering
Education
High School Diploma -
Georgian College
Barrie06-1986
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Strong communication skills
- Attention to detail
- Positive attitude and energy
Languages
English
Full Professional
Certification
First Aid and CPR certified
Timeline
Food Service Worker
Compass Group Canada
05.2024 - Current
Supervisor
Tim Hortons
07.2023 - 04.2024
Food Service Worker
Cafe Royale
09.2022 - 07.2023
Food and Beverage Attendant
Tim Hortons
07.2021 - 04.2023
Manager
Druxy's Famous Deli
09.2012 - 03.2020
High School Diploma -
Georgian College