Overview
Work History
Education
Skills
Objective
Languages
Timeline
Generic

Pamela Warren

Shediac,NB

Overview

23
23
years of professional experience

Work History

Home Care Provider

Private Employment
Miramichi, NB
01.2022 - 05.2025
  • Provided personal care and assistance to clients in daily activities.
  • Communicated effectively with clients to understand their needs and preferences.
  • Administered medications and monitored client health as directed by healthcare professionals.
  • Maintained a safe and clean living environment for clients at all times.
  • Developed and implemented individualized care plans tailored to client requirements.
  • Assisted clients with mobility, including transfers and ambulation support.
  • Documented client progress and communicated changes to relevant healthcare team members.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Followed care plan and directions to administer medications.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
  • Ensured compliance with all laws governing home health care services.
  • Managed client's schedule of doctor's appointments, therapies.

Customer Service Representative

Rogers
Miramichi, NB
03.2017 - 05.2018
  • Facilitated customer interactions by providing assistance with inquiries and swiftly resolving concerns.
  • Delivered product knowledge and suggestions to enrich customer experience.
  • Handled customer orders efficiently while overseeing accurate account modifications.
  • Coordinated with team members to optimize service delivery methods.
  • Addressed escalated complaints by applying successful conflict resolution methods.
  • Guided customers regarding new products and services through transparent communication.
  • Boosted customer satisfaction ratings by skillfully managing inquiries, offering viable solutions, and expediting issue resolution.
  • Upheld compliance with company policies while responding to customer requirements.

Manager

Bell Mobility
Miramichi, NB
08.2005 - 06.2008
  • Oversaw daily operations to ensure smooth workflow and team efficiency.
  • Developed training materials to enhance staff skills and knowledge.
  • Coordinated staff schedules to optimize resource allocation and coverage.
  • Managed inventory levels to maintain supply chain effectiveness and minimize shortages.
  • Facilitated team meetings to address issues and promote open communication among staff.
  • Monitored compliance with safety regulations and company policies during operations.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted performance reviews for team members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.

Manager's Assistant

Rogers Communications
Miramichi, New Brunswick
10.2002 - 03.2007
  • Assisted management in coordinating daily operations and administrative tasks.
  • Maintained office supplies inventory to ensure operational efficiency.
  • Resolved inquiries from clients and internal teams to improve service delivery.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Daycare Teacher

Kindertots Daycare
Miramichi, NB
04.2003 - 09.2005
  • Formulated creative lesson plans focused on children aged two to five.
  • Managed daily operations to uphold children's safety and well-being.
  • Interacted consistently with parents concerning child development and requirements.
  • Arranged educational resources and materials to enhance various learning activities.
  • Collaborated with team members to create a nurturing environment.
  • Conducted assessments to monitor developmental milestones in children.
  • Managed children's supervision throughout meal times, playtime, and additional activities.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Assisted with toilet training and diaper changing when necessary.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Provided guidance on social development issues such as sharing, following directions.

Education

High School Diploma -

James M Hill High School
Miramichi
06-2001

Skills

  • Customer relationship management
  • Complaint resolution
  • Order processing
  • Product expertise
  • Account management
  • Team coordination
  • Conflict resolution
  • Professional telephone demeanor
  • Product promotion
  • Strong teamwork
  • Payment processing
  • Account updating
  • Store maintenance
  • Email management
  • Paperwork processing
  • Spreadsheets
  • Call center experience
  • Follow-up skills
  • Staff education and training

Objective


  • To utilize my expert editorial skills to deliver error-free, engaging, and high-quality content for a variety of clients and industries.

Languages

English
Full Professional

Timeline

Home Care Provider

Private Employment
01.2022 - 05.2025

Customer Service Representative

Rogers
03.2017 - 05.2018

Manager

Bell Mobility
08.2005 - 06.2008

Daycare Teacher

Kindertots Daycare
04.2003 - 09.2005

Manager's Assistant

Rogers Communications
10.2002 - 03.2007

High School Diploma -

James M Hill High School

Similar Profiles

CREATE PROFILE
Pamela Warren