Pamela Warren
Shediac,NB
Overview
23
23
years of professional experience
Work History
Home Care Provider
Private Employment
Miramichi, NB
01.2022 - 05.2025
- Provided personal care and assistance to clients in daily activities.
- Communicated effectively with clients to understand their needs and preferences.
- Administered medications and monitored client health as directed by healthcare professionals.
- Maintained a safe and clean living environment for clients at all times.
- Developed and implemented individualized care plans tailored to client requirements.
- Assisted clients with mobility, including transfers and ambulation support.
- Documented client progress and communicated changes to relevant healthcare team members.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Followed care plan and directions to administer medications.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Ensured compliance with all laws governing home health care services.
- Managed client's schedule of doctor's appointments, therapies.
Customer Service Representative
Rogers
Miramichi, NB
03.2017 - 05.2018
- Facilitated customer interactions by providing assistance with inquiries and swiftly resolving concerns.
- Delivered product knowledge and suggestions to enrich customer experience.
- Handled customer orders efficiently while overseeing accurate account modifications.
- Coordinated with team members to optimize service delivery methods.
- Addressed escalated complaints by applying successful conflict resolution methods.
- Guided customers regarding new products and services through transparent communication.
- Boosted customer satisfaction ratings by skillfully managing inquiries, offering viable solutions, and expediting issue resolution.
- Upheld compliance with company policies while responding to customer requirements.
Manager
Bell Mobility
Miramichi, NB
08.2005 - 06.2008
- Oversaw daily operations to ensure smooth workflow and team efficiency.
- Developed training materials to enhance staff skills and knowledge.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Managed inventory levels to maintain supply chain effectiveness and minimize shortages.
- Facilitated team meetings to address issues and promote open communication among staff.
- Monitored compliance with safety regulations and company policies during operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager's Assistant
Rogers Communications
Miramichi, New Brunswick
10.2002 - 03.2007
- Assisted management in coordinating daily operations and administrative tasks.
- Maintained office supplies inventory to ensure operational efficiency.
- Resolved inquiries from clients and internal teams to improve service delivery.
- Composed, edited and typed complex memos and reports with job-related software.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Daycare Teacher
Kindertots Daycare
Miramichi, NB
04.2003 - 09.2005
- Formulated creative lesson plans focused on children aged two to five.
- Managed daily operations to uphold children's safety and well-being.
- Interacted consistently with parents concerning child development and requirements.
- Arranged educational resources and materials to enhance various learning activities.
- Collaborated with team members to create a nurturing environment.
- Conducted assessments to monitor developmental milestones in children.
- Managed children's supervision throughout meal times, playtime, and additional activities.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Assisted with toilet training and diaper changing when necessary.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Provided guidance on social development issues such as sharing, following directions.
Education
High School Diploma -
James M Hill High School
Miramichi 06-2001
Skills
- Customer relationship management
- Complaint resolution
- Order processing
- Product expertise
- Account management
- Team coordination
- Conflict resolution
- Professional telephone demeanor
- Product promotion
- Strong teamwork
- Payment processing
- Account updating
- Store maintenance
- Email management
- Paperwork processing
- Spreadsheets
- Call center experience
- Follow-up skills
- Staff education and training
Objective
To utilize my expert editorial skills to deliver error-free, engaging, and high-quality content for a variety of clients and industries.
Languages
English
Full Professional
Timeline
Home Care Provider
Private Employment
01.2022 - 05.2025
Customer Service Representative
Rogers
03.2017 - 05.2018
Manager
Bell Mobility
08.2005 - 06.2008
Daycare Teacher
Kindertots Daycare
04.2003 - 09.2005
Manager's Assistant
Rogers Communications
10.2002 - 03.2007
High School Diploma -
James M Hill High School