Pamela Walker-Munoz
Escondido,CA
Summary
As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment for continuous learning and growth.
Overview
39
39
years of professional experience
Work History
Guest Ambassador
San Diego Zoo Safari Park
02.2024 - Current
- Welcomed guests with a friendly demeanor, ensuring a positive first impression.
- Responded promptly to guest inquiries, enhancing overall satisfaction and experience.
- Collaborated with team members to maintain cleanliness and organization of public areas.
Spa Manicurist
Miraval Spa Aviara
07.2023 - 02.2024
- Deliver exceptional customer service to ensure client satisfaction.
- Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
- Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
- Supported the salon''s commitment to sustainability by implementing eco-friendly practices, such as using biodegradable products and minimizing waste.
Spa Manicurist
Rancho Valencia
10.2021 - 07.2023
- Established rapport with clients through active listening skills, understanding their preferences, and making suitable recommendations based on their needs.
- Followed pre-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.
- Supported the salon''s commitment to sustainability by implementing eco-friendly practices, such as using biodegradable products and minimizing waste.
Spa Manicurist
Cal-a-Vie
10.2017 - 10.2021
- Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
- Boosted salon revenue with upselling of additional services such as gel polish applications and paraffin wax treatments.
- Implemented effective sanitation protocols to ensure compliance with state health regulations and maintain a safe environment for both staff and clients.
- Collaborated with other team members on special projects like bridal parties or group manicure events, ensuring smooth coordination of services and an enjoyable experience for all involved.
Manicurist
Owner/operator at The Alternative
09.1986 - 10.2017
- Provided specialized treatments such as acrylic or gel extensions to cater to a diverse range of client needs and preferences.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Collaborated with other members of salon staff to provide amazing client experience.
- Maintained inventory management systems for efficient ordering of supplies, reducing waste and ensuring availability of necessary tools at all times.
Skills
- Effective decision making
- Guest relations
- Detail-oriented
- Flexible schedule
- Exceptional communication
Timeline
Guest Ambassador
San Diego Zoo Safari Park
02.2024 - Current
Spa Manicurist
Miraval Spa Aviara
07.2023 - 02.2024
Spa Manicurist
Rancho Valencia
10.2021 - 07.2023
Spa Manicurist
Cal-a-Vie
10.2017 - 10.2021
Manicurist
Owner/operator at The Alternative
09.1986 - 10.2017