Summary
Overview
Work History
Education
Skills
Languages
Related Experience/Volunteer Work
Timeline
Generic
Pamela Vandepoele

Pamela Vandepoele

Ste. Rose du Lac,MB

Summary

I am a passionate and experienced communicator with 30 years of experience in customer service, which has helped me develop strong communication and interpersonal skills, essential to building a rapport with students and managing diverse classroom dynamics. I am seeking a Substitute Teaching position in elementary or high schools where I can leverage my extensive experience in training, mentoring, coaching, and communication to create a positive and effective learning environment. My patient and detail-oriented approach, combined with my adaptability, provides a solid foundation for effective education. I have demonstrated my ability to engage students through guest speaking in various Essential Math classes within the Turtle River School Division. I am dedicated to fostering a safe and supportive environment for all students.

Overview

31
31
years of professional experience

Work History

Branch Manager

Sunrise Credit Union
04.2018 - Current
  • Company Overview: Formerly known as Prairie Mountain Credit Union
  • Oversee the direction and coordination of all branch operations, including the management of deposit and loan portfolios.
  • Collaborate with Human Resources on recruitment, training, and performance management of staff.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Cultivated lasting relationships with members, securing their loyalty through exceptional service and advice.
  • Initiate action plans to improve branch efficiency, maintain proper security procedures, and adhere to established policies and procedures.
  • Cultivate relationships within the community and manage the branch marketing budget to support local initiatives.
  • Developed and provided educational lectures on personal finance and budgeting to high school students.

Partner

Mark and Pam Vandepoele Grain/Cattle Farm
01.1999 - Current
  • Managed all bookkeeping, payroll, and accounts for an 800-acre farm and a 200-head cattle operation

Loans Officer/Branch Supervisor

Prairie Mountain Credit Union
01.2011 - 04.2018
  • Mentored/coached staff members, helping them develop their skills and advance in their careers.
  • Provide lending services for personal, agricultural, and small commercial members, including comprehensive reporting.
  • Cultivated lasting relationships with members, securing their loyalty through exceptional service and advice.
  • Initiate action plans to improve branch efficiency, maintain proper security procedures, and adhere to established policies and procedures.
  • Actively co-lead and contribute to the success of Credit Union projects such as mergers and migration to new banking systems.
  • Developed and provided educational lectures on personal finance and budgeting to high school students.

Loans Officer

Prairie Mountain Credit Union
01.2008 - 12.2010
  • Company Overview: Formerly known as Caisse Populaire de Ste. Rose du Lac and Ste. Rose Credit Union
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and member information.
  • Promote, up-sell, and cross-sell all credit union products and services
  • Take the initiative to build and maintain strong member relationships, actively providing support and guidance in lending and deposit services
  • Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.

Member Service Representative II

Caisse Populaire de Ste. Rose/Ste. Rose Credit Union
09.2000 - 12.2007
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Served as a mentor for staff sharing best practices contributing towards increased productivity among team members.
  • Execute member transactions, actively provide support and guidance to staff and members regarding deposit services
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Member Service Representative I

Caisse Populaire de Ste. Rose
06.2000 - 09.2000
  • Provide member service
  • Responsible for custody, balance, and security of cash
  • Identify opportunities to cross-sell or refer sales opportunities to other staff

Development Officer

Manitoba Heritage Federation
04.1999 - 01.2000
  • Facilitated the strategic planning process and guided policy development.
  • Supported the board and staff in achieving organizational goals.
  • Consistently achieving and surpassing goals
  • Developed proposals and plans for special event fundraisers and coordinated communications with government entities.
  • Prepare public relation displays and conduct media interviews
  • Develop job descriptions and personnel policy




Marketing/Fundraising, Community Acct. Coordinator

Canadian Red Cross, MB West Region, Western Zone
11.1997 - 03.1999
  • Acting Regional Director in the event of the Director’s absence
  • Managed program budgets and provided critical emergency response support to house fire victims.
  • Developed and executed marketing plans for fundraising initiatives.
  • Establish annual marketing and communication priorities.
  • Develop and implement corporate sponsor marketing plans for programs/services and fundraising events.
  • Technical support for Community Account Coordinators.
  • Coordinate and implement Major Gift & Planned Giving fundraising activities.
  • Public relations for the region which included public presentations and media interviews.
  • Coordinate, implement, and evaluate all regional special events/fundraising activities.

Executive Director

Parkland Sport Council – Regional Sport Association
08.1995 - 11.1997
  • Develop and facilitate a strategic marketing plan.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Wrote funding requests and grant applications to obtain additional funds for operating needs.
  • Develop and initiate volunteer workshops.
  • Built relationships with donors, government officials, and other organizations to secure funding and support for the council.
  • Develop and maintain positive relationships with media throughout the region
  • Coordinate and promote Regional/Manitoba Games and all funding programs offered by the Council.
  • Interview and supervise staff and volunteers
  • Administration and management of sport grants aadministration.

Recreation Director

Riverton/Bifrost Parks & Recreation Commission
08.1994 - 08.1995
  • Developed and implemented innovative recreation programs, supporting existing recreation, sport, fitness, culture, senior, and school groups within the district.
  • Managed operational functions, including budget oversight, public relations, and staff management.
  • Collaborated with local organizations to create partnerships that benefited the community through shared resources and events.

Education

Diploma in Business Administration - Marketing

Assiniboine Community College
Brandon
01-1994

CU Agricultural Lending Course -

Cu Source
01.2012

CU Consumer & Residential Mortgage Lending -

Cu Source
01.2005

Additional Courses

Skills

  • Proficient in written and oral communication
  • Strong team leadership with proficient mentoring and coaching skills
  • Skilled in problem and conflict-resolution
  • Financial literacy and budgeting Expertise
  • Strategic planning and implementation
  • Proficient in Microsoft Office 365
  • Client relationship management
  • Effective Multi-Tasking

Languages

English
Professional Working

Related Experience/Volunteer Work

**September 2020 to June 2021, September 2022 to September 2023 | **Volunteer Treasurer** Ste Rose School Graduating Class**

  • Managed budget development and bookkeeping responsibilities.


**November 2014 to November 2018 | **School Trustee** **Turtle River School Division**

  • Participated in board governance and contributed to policy development.


**January 1999 to Present | **Respite Care Provider for Rolande Vandepoele**

  • Provided support and care for Indigenous foster children, ensuring their well-being.


**January 2013 to February 2020 | **Entertainment Committee Member** **McCreary Ladies Curling Bonspiel**

  • Collaborated in the planning and execution of entertainment programs.

Timeline

Branch Manager

Sunrise Credit Union
04.2018 - Current

Loans Officer/Branch Supervisor

Prairie Mountain Credit Union
01.2011 - 04.2018

Loans Officer

Prairie Mountain Credit Union
01.2008 - 12.2010

Member Service Representative II

Caisse Populaire de Ste. Rose/Ste. Rose Credit Union
09.2000 - 12.2007

Member Service Representative I

Caisse Populaire de Ste. Rose
06.2000 - 09.2000

Development Officer

Manitoba Heritage Federation
04.1999 - 01.2000

Partner

Mark and Pam Vandepoele Grain/Cattle Farm
01.1999 - Current

Marketing/Fundraising, Community Acct. Coordinator

Canadian Red Cross, MB West Region, Western Zone
11.1997 - 03.1999

Executive Director

Parkland Sport Council – Regional Sport Association
08.1995 - 11.1997

Recreation Director

Riverton/Bifrost Parks & Recreation Commission
08.1994 - 08.1995

CU Agricultural Lending Course -

Cu Source

CU Consumer & Residential Mortgage Lending -

Cu Source

Diploma in Business Administration - Marketing

Assiniboine Community College

Additional Courses

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Pamela Vandepoele