Pamela Tuttle
Inverness,NS
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
16
16
years of professional experience
Work History
Secretary 1
Nova Scotia Health Authority
07.2017 - Current
- Scheduled appointments and conducted follow-up calls to patients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated patient charts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to Nurse Practitioners by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Completed forms, reports, logs and records to keep patient charts up to date.
- Built and maintained excellent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Crew Planner & Crew Scheduling
CanJet Airlines
10.2009 - 01.2013
- Worked directly with operations with scheduling issues and conflicts.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Arrange all air crew travel and accomodations in accordance with aircraft schedules, budget and international aircrew travel regulations.
- Maintain electronic and manual files for aircrew records.
Airport Operations Agent
Porter Airlines
09.2007 - 09.2009
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Manage and develop strategies for minimizing the impact of irregular and unscheduled operations on customers.
Education
Certificate - Business Administration
Bow Valley College
Calgary, AB12.2018
Certificate - Hospital Unit Clerk
Bow Valley College
Calgary, AB04.2016
Certificate - Travel And Tourism Diploma
Compu College
Halifax08.2003
High School Diploma -
Inverness Education Centre/Academy
Inverness, NS06.1999
Skills
- Customer Service
- Meeting Coordination
- Appointment Scheduling
- Office Administration
- File Management
- Multi-Line Phone Systems
- Organization
- Schedule Management
Languages
English
Full Professional
Timeline
Secretary 1
Nova Scotia Health Authority
07.2017 - Current
Crew Planner & Crew Scheduling
CanJet Airlines
10.2009 - 01.2013
Airport Operations Agent
Porter Airlines
09.2007 - 09.2009
Certificate - Business Administration
Bow Valley College
Certificate - Hospital Unit Clerk
Bow Valley College
Certificate - Travel And Tourism Diploma
Compu College
High School Diploma -
Inverness Education Centre/Academy
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