PAMELA TAKAHASHI
City of Manteca
Tracy
25
years of professional experience
Seasoned Public Safety Dispatcher with over 18 years of experience and six years in claims processing. Skilled in clear communication, thorough investigation, and accurate record-keeping under pressure, while effectively supporting officers and collaborating with partner agencies. Leverages customer service expertise, precise data entry, and problem-solving abilities to drive positive outcomes.
Work History
Public Safety Dispatcher II
18 Years 4 Months- Dispatch/Call Taker. I answered 911 and non-emergency calls. Utilized sound judgment to assess urgency of calls and dispatched officers to scenes while maintaining calm demeanor. Typed, documented, and updated all calls in CAD system to ensure accurate record-keeping and information flow. Provided officers with confidential criminal history and other information. Assisted personnel and other public safety agencies.
- Monitored radio traffic and maintained clear, accurate communication with field units.
- Entered, updated, and verified call records in dispatch and public safety systems.
Claims Examiner
5 Years 11 Months- Processed medical and prescription claims, and provided support for customer service team during busy periods.. Entered payment data accurately and promptly. Knowledge of computer software, payment fee schedules, and updated provider lists. Proficient keyboard and 10-key use.
- Adjudicated health benefit claims, applying plan provisions, coding rules, and eligibility requirements.
- Reviewed complex medical documentation to validate coverage and resolve claim discrepancies.
- Interpreted policy language to ensure accurate payment determinations and consistent claim handling.
Medical Biller
7 Months- Managed office and hospital billing processes for physicians. Conducted eligibility verification, benefit assessment, and claims follow-up. Processed accounts receivable and issued refunds to ensure accurate financial records. Provided customer service by addressing inquiries and resolving issues. Performed heavy data entry to maintain accurate records and information.
- Processed medical claims accurately, ensuring compliance with payer guidelines and billing requirements.
- Reviewed patient accounts for coding errors, missing information, and claim discrepancies before submission.
- Resolved denied claims by researching payer responses and submitting corrected documentation.
Education
Diploma - General Studies
A.A. - Liberal Arts
Skills
Emergency communication
Highly effective communication
Problem solving
Discipline and teamwork
Excellent customer service skills
Timeline
Public Safety Dispatcher II
City of Manteca
2008.03 - 2026.07Read More
Claims Examiner
Health Services & Benefit Admin.
2002.03 - 2008.02Read More
Medical Biller
Manteca Medical Group
2001.08 - 2002.03Read More
Milpitas High School
Diploma from General Studies
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De Anza College
A.A. from Liberal Arts
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