Pamela Stavri
Bradford,CA
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at York 1. Expert in leveraging problem-solving and MS Office skills to streamline processes, resulting in improved service quality. Skilled in fostering vendor relationships and leading teams to exceed performance metrics. Demonstrates a keen ability to analyze data trends and implement effective solutions.
Overview
17
17
years of professional experience
Work History
Operations Manager
York 1
03.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Office Administrator
Tectonic Infrastructure INC
12.2014 - 03.2017
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Finance Manger
Donianna Shpk
05.2012 - 08.2014
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
Loan Officer
Procredit Bank
01.2010 - 05.2012
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Accountant
SERFIS Srl
06.2009 - 01.2010
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
Accountant
REDI Consulting
08.2007 - 06.2009
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Bachelor in Finance - Financial Analyst
Faculty of Economics -University of Tirana
Albania07.2007
Skills
- Problem-Solving
- MS Office
- Operations Management
- Decision-Making
- Jonas Construct
- Day-Force
- Invoice Flow
- BidtoWin
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Italian
Native or Bilingual
French
Elementary
Greek
Elementary
Timeline
Operations Manager
York 1
03.2017 - Current
Office Administrator
Tectonic Infrastructure INC
12.2014 - 03.2017
Finance Manger
Donianna Shpk
05.2012 - 08.2014
Loan Officer
Procredit Bank
01.2010 - 05.2012
Accountant
SERFIS Srl
06.2009 - 01.2010
Accountant
REDI Consulting
08.2007 - 06.2009
Bachelor in Finance - Financial Analyst
Faculty of Economics -University of Tirana
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