Pamela Soto
Pittsburg
Summary
Certified Phlebotomy Technician with CPR training and a patient-centered approach, emphasizing careful technique, infection control, and safety standards. Brings 5 years of customer service experience, strong communication skills, and empathy to clinical settings while maintaining a positive can do attitude . Bilingual in Spanish and English.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Team Leader Manager
Todo Loco
Pittsburg
02.2025 - 08.2025
- Led team meetings to discuss project updates and workflow improvements.
- Trained new employees on company policies and operational procedures.
- Created and maintained a positive work environment for employees.
- ensured cleanliness
- Managed inventory levels to ensure product availability and organization.
- Coordinated daily tasks among team members for efficient workflow.
- Monitored performance metrics to identify areas for improvement and development.
cashier
old navy
Concord
05.2022 - 07.2023
- Provided excellent customer service in fast-paced retail environment.
- Operated cash register and processed transactions efficiently.
- Assisted customers with product inquiries and selections.
- Handled returns and exchanges following store policies.
- Maintained clean and organized checkout area for smooth operations.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Certificate - Phlebotomy
CALRegional
Pittsburg, CA02-2026
High School Diploma -
Black Diamond Highschool
Pittsburg06-2023
Skills
- Bilingual English-Spanish
- Customer service
- Blood collection
- Cleanliness standards
- Conflict resolution
- Empathy & listening
- Proper labeling
- Infection control protocols
- Laboratory safety protocols
- Medical terminology
- Effective communication
- HIPAA compliance
- Venipuncture expertise
Activities Volunteering
- Black Diamond High School STS Job Readiness Program, Pittsburg, 04/22, 05/22, Collaborated with classmates to study and prepare for future careers., Participated in mock interviews and presentations., Practiced public speaking.
- Pittsburg Unified School District People Who Care Program, Pittsburg, 04/22, 05/22, 10/19, 12/19, 10/18, 12/18, Facilitated holiday community events for children and their families., Assisted with holiday event planning and preparation for elder care facility., Participated in city wide cleanup events.
Languages
English
Professional
Spanish
Professional
Certification
Cpr certified
Timeline
Team Leader Manager
Todo Loco
02.2025 - 08.2025
cashier
old navy
05.2022 - 07.2023
Certificate - Phlebotomy
CALRegional
High School Diploma -
Black Diamond Highschool