Pamela Snook
Courtenay,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Sterilization Technician
Endo Perio Group
Courtenay, BC
08.2024 - Current
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Supported surgical teams with timely delivery of properly sterilized instruments required for various procedures.
- Wrapped trays, instrument packs, and sets.
Pharmacy Assistant
Pharmasave
Courtenay, BC
09.2023 - 02.2024
- Counted and labeled prescriptions with correct item and quantity.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Customer Service Agent
Executive Aviation/Westjet
Comox, BC
04.2023 - 09.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Animal Care Aide Certificate - Animal Care Aide
North Island College
Courtenay, BC06.2021
High School GED -
Kwalikum Secondary School
Qualicum Beach, BC06.2008
Skills
- Instrument Decontamination
- Cash Handling
- Exceptional customer service
- Guest Engagement
- Memory retention
Timeline
Sterilization Technician
Endo Perio Group
08.2024 - Current
Pharmacy Assistant
Pharmasave
09.2023 - 02.2024
Customer Service Agent
Executive Aviation/Westjet
04.2023 - 09.2023
Animal Care Aide Certificate - Animal Care Aide
North Island College
High School GED -
Kwalikum Secondary School