Pamela Rousseau
Welland
Summary
Results-driven Clinic Manager with expertise in administrative leadership and patient care coordination. Focused on enhancing team performance and improving patient experiences through effective scheduling and decision-making.
Overview
20
20
years of professional experience
Work History
Clinic Manager / Optometic Assistant
Lifetime Vision Centre of St. Catharines
St. Catharines, ON
10.2014 - Current
- Oversaw daily clinic operations, ensuring efficient patient flow and adherence to best practices.
- Implemented staff training programs, enhancing team performance and service delivery standards.
- Developed and maintained clinic policies, promoting compliance with healthcare regulations and organizational goals.
- Perform pretesting, contact lens teaches and dispensary needs
- Ohip billings submissions and reconiliations
- Coordinated scheduling for providers, optimizing appointment availability and resource allocation.
- Managed inventory control systems, reducing supply costs through effective procurement strategies.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Enhanced team morale and reduced staff turnover by establishing comprehensive employee recognition program.
Accounts Receivable Clerk /Medical Billing Specialist
Martindale Chiropractic and Wellness Centre
St. Catharines, ON
03.2011 - 04.2014
- Processed and reconciled incoming payments, ensuring accurate record-keeping.
- Managed client accounts and resolved billing discrepancies promptly.
- Generated detailed financial reports to assist in budget forecasting.
- Collaborated with healthcare providers to verify insurance claims and payment statuses.
- Analyzed account aging reports to prioritize collections efforts effectively.
- Prepared and mailed invoices to patients, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Trained new staff on billing procedures and compliance regulations to enhance team efficiency.
Chiropractic Assistant
Lewis Family Chiropractic
Fonthill, ON
08.2006 - 03.2011
- Assisted in patient intake and scheduling, ensuring efficient office workflow.
- Maintained cleanliness and organization of treatment areas to support a safe environment.
- Educated patients on treatment plans and home care techniques for optimal recovery.
- Coordinated with chiropractors to develop personalized patient care strategies.
- Processed insurance claims and managed billing inquiries to streamline financial operations.
- Trained new staff on office procedures and patient interaction protocols for consistency.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Enhanced patient engagement through follow-up communications, improving satisfaction rates.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
Education
Optometric Assistant
Canadian Association of Optometry
Ottawa, ON05-2021
Business Administration - International Business
Niagara College
Niagara-on-the-Lake, ON04-2005
Chiropractic Assistant
Canadian School of Chiropractic
04-2008
Skills
- Administrative leadership
- Highly organized and attention to detail
- Clinical management
- Patient care coordination
- Scheduling appointments
- Records management
- Supply coordination
- Technical troubleshooting
- Vendor relations
- Decision-making
- CPR/AED
Languages
English
Full Professional
Timeline
Clinic Manager / Optometic Assistant
Lifetime Vision Centre of St. Catharines
10.2014 - Current
Accounts Receivable Clerk /Medical Billing Specialist
Martindale Chiropractic and Wellness Centre
03.2011 - 04.2014
Chiropractic Assistant
Lewis Family Chiropractic
08.2006 - 03.2011
Optometric Assistant
Canadian Association of Optometry
Business Administration - International Business
Niagara College
Chiropractic Assistant
Canadian School of Chiropractic