PAMELA POLLOCK
Los Angeles
Summary
I am currently seeking a role as a receptionist or customer service specialist. With over 25 years of experience in this industry, I am a committed and hardworking professional who works well with team members. I have strong leadership abilities and am proficient in both written and verbal communication. Furthermore, I am a fast learner, always looking for ways to enhance my skills. I am confident in my capacity to make sound decisions and operate independently to meet all departmental needs, while also staying well informed about the responsibilities and changing demands of the receptionist position.
Overview
28
28
years of professional experience
Work History
Receptionist/Customer Service Specialist
Pacific Leasing
Los Angeles
01.1995 - 02.2023
- Engage with customers via phone or in-person to provide details about products and services, process orders, or handle cancellations
- Perform data entry and prepare documentation for incoming and outgoing orders, including printing pick lists, packing lists, labels, bills of lading, and other necessary reports
- Scan and transmit bills of lading and additional documents to customers
- Address customer issues or billing disputes
- Calculate chargers for requested services and facilitate billing arrangements
- Maintain records of customer interactions and transactions, documenting inquiries, complaints, comments and actions taken
- Updated and recorded customer or client information to maintain accounts.
Payless Corporation
01.2000 - 01.2001
- Developed and executed content marketing strategies that leveraged social media to drive traffic, engagement, and conversions
- Produced high-quality, engaging content for social media, email marketing, and the company's blog
Education
High Diploma -
Long Beach High School
Long Beach, CA06-2023
Skills
- Problem Solving
- Communication
- Accounting (Billing Audits)
- Microsoft Excel
- Leadership
- Strategic thinking
- Microsoft Word
- WMS
Timeline
Payless Corporation
01.2000 - 01.2001
Receptionist/Customer Service Specialist
Pacific Leasing
01.1995 - 02.2023
High Diploma -
Long Beach High School