Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Pamela Poliquin

Summary

Collaborative team member with leadership skills and dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of consumers and team members in a professional settings.

Overview

20
20
years of professional experience

Work History

Manager

Spirit Halloween LLC
10.2020 - Current
  • Assisted District Manager with staffing, store setup, merchandising, staff training, pack-up and teardown of the Seasonal Store
  • Managed and motivated employees to be productive and engaged in their assigned tasks
  • Maintained professional, organized, and safe environment for employees and patrons
  • Assisted with merchandising, stocking, reducing damages, processing defectives and price changes
  • Provided excellent customer service and resolutions

Bilingual Customer Account Representative

GM Financial
05.2016 - 12.2019
  • Assisted customers develop plans to repay past due accounts
  • Offered extensions and other payment solutions when customers met eligibility criteria
  • Assessed risk and was tasked with assigning vehicles for repossession when customers were no longer able to maintain their loan
  • Acted as Ambassador for new employees, gave site tours, helped with secondary training when the classroom experience was completed
  • Selected by Senior Leadership to co-develop and deliver training modules for peers/team members
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Elected as a team member of the Spirit Committee which was dedicated to the planning and delivery of the company's community philanthropic endeavors (Cystic Fibrosis, United Way and The Salvation Army)

Product Coach

GlobalTelesales Of Canada/Lufthansa InTouch
04.2013 - 05.2016
  • Assisted customers with managing their travel itineraries
  • Provided supervision and product coaching for overnight shift
  • Supported customer service representatives and travel agencies through help line during flight irregularities
  • Assisted airport staff with flight updates, processing baggage claims and rate/ticketing issues

Child Protection Worker

Thunder Bay District Children's Aid Society
12.2003 - 06.2012
  • Completed Intake, Risk Assessment and Investigation mandates within provincial guidelines
  • Collaborated with schools, law enforcement and other community resources to gather information and support children and family units
  • Built solid and trusting rapport with children and families, fostering trust, communication and positive outcomes
  • Completed comprehensive assessments of families to identify needs and develop service plans
  • Implemented research-based interventions and strategies to support and maintain children's safety and well-being in the home, as well as in kinship and foster care placements

Education

Certificate - Indigenous Canada

University of Alberta
Online
09.2020

Diploma - Child And Youth Worker

Northern College of Applied Arts And Technology
South Porcupine, ON
06.2000

High School Diploma -

Kapuskasing District High School
Kapuskasing, ON
06.1996

Skills

  • 25 years of client/customer service experience
  • Excellent interpersonal, communication and problem-solving skills
  • Accessibility Standards for Customer Service Certificate, February 2012
  • 6 years of experience working in an outbound/inbound call centre environment
  • Able to deliver a respectful communication style when assisting and serving customers in standard, difficult and escalated situations
  • Have a strong commitment to adhering to compliance policies to protect employer integrity and customer's confidential information

Volunteer Experience

Volunteer, Warming Room Ministries (provided meals & overnight supervision), Peterborough, ON

2017 – 2019

Peterborough Hockey Association


(Assistant Coach & Team Manager) Peterborough, ON 2012 – 2016

Greenstone Harvest Centre (Food Bank), Geraldton, ON

2009 – 2012

Canadian Forces Cadet Instructors Cadre, Geraldton, ON 2009-2011

Timeline

Manager

Spirit Halloween LLC
10.2020 - Current

Bilingual Customer Account Representative

GM Financial
05.2016 - 12.2019

Product Coach

GlobalTelesales Of Canada/Lufthansa InTouch
04.2013 - 05.2016

Child Protection Worker

Thunder Bay District Children's Aid Society
12.2003 - 06.2012

Certificate - Indigenous Canada

University of Alberta

Diploma - Child And Youth Worker

Northern College of Applied Arts And Technology

High School Diploma -

Kapuskasing District High School

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Pamela Poliquin