Pamela Pandy Manzo
Victoria,Canada
Summary
Experienced Food Service Supervisor with strong background in overseeing daily operations of dining facilities. Demonstrated strength in managing staff, ensuring food safety protocols, and maintaining high levels of customer service. Skilled at implementing cost-effective operational improvements that promote overall efficiency. Successful track record in fostering team cohesion and enhancing guest satisfaction levels.
Overview
30
30
years of professional experience
Work History
Food Service Supervisor
Krawchuk Enterprises Inc.
Victoria, Canada
02.2021 - Current
- Supervise, coordinate and schedule the activities of staff who prepare and serve food
- Helps maintain standards for raw and finished products quality, service and speed quality and cleanliness
- Controls labour hours and cash flow while on shift
- Helps maintain records for safety and appropriate documents performance and incidents in personal files
- Completes assigned shift paperwork
- Train staff in job duties and sanitation and safety procedures
- May participate in the hiring of crew members and assist in the development of policies, procedures and budgets
- McDonalds Canada - 1200 Douglas St., Victoria BC
Restaurant General Manager
Golden Arches Development Corporation
San Juan, Philippines
10.2016 - 01.2021
- Demonstrates and reinforces the leadership behaviors and basic people minimums to gain commitment from crew and leadership.
- Executes a plan, based on an employee commitment measurement, to increase employee loyalty, satisfaction and pride with the McDonald’s experience.
- Knows, enforces and educates crew on all appropriate personnel policies, labor laws, security and safety procedures.
- Recruits, selects and retains an optimum number of crew, maintenance and management who are enthusiastically dedicated to customer satisfaction.
- It leads to the development and training of all restaurant employees.
- Uses basic human relations, communications and follow up skills and treating crew people as customers.
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
- Measures external customer satisfaction and executives plan to improve their satisfaction with their McDonald’s experience and increase their loyalty.
- Executes market-wide promotions to maximize sales potential.
- Accurately projects and control all profit and loss line items.
- Controls food cost, waste and cash while managing shifts and/or areas.
- Enforces and manages all food safety and sanitation requirements and practices.
- Ensures proper implementation of company policies and procedures for both crew and managers.
- Ensures that all daily paperwork, weekly inventories and statistical reports are completed accurately and on a timely basis.
- McDonalds Philippines – Greenhills, San Juan Branch
1st Assistant Manager
Golden Arches Development Corporation
Pasig, Philippines
07.2012 - 09.2016
- Executes a plan, based on an employee commitment measurement, to increase employee’s loyalty satisfaction and pride with the McDonald’s experience.
- Manages the development and training of Manager Trainees and Second Assistants.
- Completes and delivers performance appraisals based on defined goals and objectives for their employees on a timely manner
- Executes the in-store portion of the crew recruitment plan and store retention plan
- Gathers customer feedback and judging patterns, trends, initiating specific actions to continuously improve total customer satisfaction.
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
- Models performance standards for all crew stations and maintenance as needed.
- Manages shifts and or areas without supervision. Prepares shift changeover for the next manager.
- Performs assigned daily, weekly and monthly equipment calibration.
- Ensures proper implementation of new products and procedures.
- Controls food cost, waste and cash, while managing shifts and/or areas.
- Supervises delivery of raw products.
- McDonalds Philippines – Frontera Verde, Pasig Branch
2nd Assistant Manager
Golden Arches Development Corporation
Ortigas, Philippines
12.2002 - 06.2012
- Uses basic human relations, communications and follow up skills and treating crew people as customers.
- Manages the development and training of crew and HPS, including crew initial and follow up orientations.
- Maintains records for safety and appropriately documents contributions and performance in personnel file
- Frequently talking to customers to measure and improve their satisfaction with their McDonald’s experience.
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
- Models performance standards for all crew stations and maintenance as needed.
- Manages shifts and or areas without supervision. Prepares shift changeover for the next manager.
- Performs assigned daily, weekly and monthly equipment calibration.
- Assist in the implementation of new products and procedures.
- Controls food cost, waste and cash while managing shifts and/or areas.
- McDonalds Philippines – Strata, Ortigas Branch
Hourly Paid Swing Manager
Golden Arches Development Corporation
Mandaluyong, Philippines
12.2000 - 11.2002
- Knows, enforces and educates crew on all appropriate personnel policies, labor laws, security and safety procedures.
- Uses basic human relations, communications and follow up skills and treating crew people as customers.
- Develops, shares knowledge and experience, and trains crew.
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
- Models performance standards for all crew stations and maintenance. Works in a unit-producing capacity as needed.
- Uses pre-shift and shift planning tools to ensure optimum QSC and assigns and/or moves crew within positions to meet volume demands. Prepares shift for changeover with next manager.
- Manages shifts and or areas with supervision.
- Completes assigned daily paperwork, weekly inventories and statistical reports.
- McDonalds Philippines-Starmall, Mandaluyong Branch
Service Crew/Crew Trainer
Golden Arches Development Inc. (McDonalds Philippines)
Mandaluyong, Philippines
04.1996 - 11.2000
- Prioritizes customer needs at all times and responds to them in fast, friendly and accurate manner.
- Contributes towards the achievement of the restaurant targets.
- Performs secondary responsibilities without being told.
- Actively supports and encourages his/her employees to participate in all activities and action plans of the restaurant.
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
- Communicates with managers and crew about things that negatively and positively affects their shift or restaurant.
- McDonalds Philippines-Barangka, Mandaluyong Branch
Education
Bachelor of Science - Hotel Restaurant & Management
Manila Montessorri College
Manila, Philippines05.2000
Highschool -
Jose Rizal College
Mandaluyong City, Philippines04.1995
Elementary -
Highwayhills Elementary School
Mandaluyong City, Philippines04.1991
Skills
- Food safety
- Staff scheduling
- Inventory management
- Cash control
- Quality assurance
- Customer satisfaction
Trainings And Seminars
- Designing Presentation Class, 09/01/19
- Basic Leadership Practice Class, 07/01/19
- Train the Trainer Scheduling Workshop, 05/01/16
- Restaurant Leadership Practices, 02/01/15
- Quality Assurance Training, 03/01/14
- Crew Orientation Program, 07/01/13
- Effective Management Class, 09/01/09
- Pollution Control Class, 01/01/09
- People Class, 10/01/09
- Food Safety Class, 07/01/08
- Advanced Shift Management Class, 04/01/07
- Basic Shift Management Course, 12/01/06
- First Aid Class, 01/01/06
- Basic Life Support, 01/01/06
Timeline
Food Service Supervisor
Krawchuk Enterprises Inc.
02.2021 - Current
Restaurant General Manager
Golden Arches Development Corporation
10.2016 - 01.2021
1st Assistant Manager
Golden Arches Development Corporation
07.2012 - 09.2016
2nd Assistant Manager
Golden Arches Development Corporation
12.2002 - 06.2012
Hourly Paid Swing Manager
Golden Arches Development Corporation
12.2000 - 11.2002
Service Crew/Crew Trainer
Golden Arches Development Inc. (McDonalds Philippines)
04.1996 - 11.2000
Bachelor of Science - Hotel Restaurant & Management
Manila Montessorri College
Highschool -
Jose Rizal College
Elementary -
Highwayhills Elementary School