Pamela Osachuk
Calgary,AB
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Eco Canda
07.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Proficient in Quickbooks, teams, Microsoft Office (Word, Excel, etc.)
Office Supervisor / Accounts Executive
Pro H2O
09.2014 - 02.2020
- Management & Supervision of a small (9 person) office team,
- preparing and shipping customer orders, receiving supplier orders and processing return authorizations with suppliers
- Bi-weekly payroll preparations
- managing and maintaining the inventory control program, completing daily/weekly/monthly inventory cycle counts, managing and organizing year-end inventory counts
- completing monthly reconciliations and preparing yearly/monthly financial reports
Customer Service / Reception
H2O
10.2012 - 09.2014
- Weekly inventory cycle counts, data entry, daily deposit preparation
- Managed cash, invoicing, cash and close out and building business financial skills
- Provided excellent customer service improving previous skills
- Managed delivery scheduling and water filtration and enhancing time management and organizational skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally
Pet Groomer | SJ Pet Care & Supplies Inc
03.2009 - 10.2012
- Independent grooming contractor
- Some daily tasks included; communication with pet owners regarding grooming requirements and customer service duties.
Pet Ambassador / Cashier
SJ Pet Care & Supplies Inc
08.2007 - 03.2009
- General office duties including; Customer service, inventory cycle counts, daily transactions, preparing daily cash deposits, placing weekly stock orders and educating customers with accurate information regarding pet nutrition and health.
Cashier
Shoppers Drug Mart
06.2007 - 08.2007
- Daily tasks included; Customer transactions, daily cash deposits, merchandising/restocking shelves with preset company requirements and layouts.
Anixter Canada
05.2004 - 09.2006
- Reception & clerical tasks, switchboard, billing & invoicing customer orders, filing & data entry, daily cash transactions and deposits
- Warehouse duties included; order fulfillment, shipping/receiving & inventory organization.
Education
GED -
Bow Valley Collage
Calgary 05.2002
Skills
- Enthusiastic, friendly and excel with providing customer service
- 14 years of customer service experience
- Proficient in
- Quickbooks and Microsoft Office (Word, Excel, etc)
- Quick to train and open to learning new skills
- Coordination
Timeline
Administrative Assistant
Eco Canda
07.2021 - Current
Office Supervisor / Accounts Executive
Pro H2O
09.2014 - 02.2020
Customer Service / Reception
H2O
10.2012 - 09.2014
Pet Groomer | SJ Pet Care & Supplies Inc
03.2009 - 10.2012
Pet Ambassador / Cashier
SJ Pet Care & Supplies Inc
08.2007 - 03.2009
Cashier
Shoppers Drug Mart
06.2007 - 08.2007
Anixter Canada
05.2004 - 09.2006
GED -
Bow Valley Collage
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