Pamela O'Keefe
Human Resources
Gander,NL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
19
19
years of professional experience
1
1
Language
Work History
Human Resources Adminstrator Supervisor
Canadian Armed Forces
12.2012 - Current
- Boosted team performance by developing customer service training materials and conducting service training..
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Administrative Assistant
Suncor Energy
11.2008 - 08.2012
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Volunteered to help with special projects of varying degrees of complexity.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
Resource Management Support Clerk
Canadian Forces
11.2004 - 07.2008
- Identified opportunities for process improvement within the resource management function, driving operational excellence initiatives forward successfully.
- Coordinated travel arrangements for staff members.
- Managed sensitive and confidential data with a high level of professionalism, safeguarding critical information from unauthorized access.
- Established strong relationships with key vendors, fostering partnerships that supported ongoing business operations effectively.
Education
Bachelor of Arts - Integrated Studies
University of Manitoba
Winnipeg, MB 05.2001 -
Certificate - Occupational Health And Safety
University of Alberta
Edmonton, AB 05.2001 -
Diploma - Social Sciences - Criminology
Academy Canada Career College
St. John's, NL 05.2001 -
Skills
Problem-Solving
Process Monitoring and Improvement
Expectation setting
Adaptability
Teamwork and Collaboration
Task Delegation
Team building
Business Administration
Documentation And Reporting
Fiscal Management
Training and Development
Time management abilities
Volunteer Experience
- 05/2023, Current, Crossfit Coach, Crossfit YQX, Gander, NL
- 01/2022, Current, Junior Program Leader, Airport Nordic Ski Club, Gander, NL
- 08/2021, Current, Girl Guide Embers Leader, Girl Guides of Newfoundland and Labrador, Gander, NL
- 08/2018, 08/2021, Girl Guide Brownie Leader, Girl Guides of Ontario, Petawawa, ON
- 05/2010, 08/2012, Soccer Coach, Fort McMurray Youth Soccer Association, Fort McMurray, AB
Timeline
Human Resources Adminstrator Supervisor
Canadian Armed Forces
12.2012 - Current
Administrative Assistant
Suncor Energy
11.2008 - 08.2012
Resource Management Support Clerk
Canadian Forces
11.2004 - 07.2008
Bachelor of Arts - Integrated Studies
University of Manitoba
05.2001 -
Certificate - Occupational Health And Safety
University of Alberta
05.2001 -
Diploma - Social Sciences - Criminology
Academy Canada Career College
05.2001 -