Pamela O'Brien
West Vancouver ,BC
Summary
Proven Bartender with a track record of enhancing customer satisfaction and loyalty at SherWall Centre, adept in hospitality service and cash handling accuracy. Leveraged strong multitasking and clear communication skills to drive up sales and ensure operational efficiency. Cultivated a positive team environment, contributing to a significant increase in repeat clientele.
Overview
7
7
years of professional experience
Work History
Bartender
SherWall Centre
04.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Making sure customer service is my main priority, with listening and making sure they have the best experience.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Tableau Bar Bistro
02.2018 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Making positive relationships with my regulars and new cliental.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
GP Vanier
Courtenay05.1998
Skills
- Strong multitasking
- Hospitality service expertise
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
Languages
English
Native or Bilingual
Timeline
Bartender
SherWall Centre
04.2021 - Current
Bartender
Tableau Bar Bistro
02.2018 - 04.2020
High School Diploma -
GP Vanier
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