Pamela Nutter
Maple Ridge,BC
Summary
Dedicated Medical Office Assistant with substantial experience in managing patient scheduling and private billing. Known for strong organizational skills and problem-solving abilities that enhance patient care and streamline office operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Pure Care Clinic
Pitt Meadows, British Columbia
06.2025 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled appointments using electronic health record systems efficiently.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Medical Office Assistant
Car4you Medical Clinic
New Westminster, British Columbia
09.2022 - 05.2024
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system (Oscar)
- Processed referrals for specialist visits or diagnostic tests.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Maintained smooth flow of examinations to keep appointments on schedule.
Office Manager
Food For The Soul
Maple Ridge, British Columbia
09.2020 - 09.2022
- Managed patient intake, vitals and COWS assessment.
- Wrote prescriptions for triplicates with doctors approval.
- Implemented filing systems to improve document organization and retrieval.
- Answered phone calls, responded to emails, routed mail and coordinated courier ser
- Managed office inventory and placed new supply orders.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Oversaw our sister clinic in Abbotsford.
Medical Office Assistant
Newport Medical Clinic
Port Moody, British Columbia
05.2006 - 06.2019
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Managed medical records using an electronic health record system. (Oscar)
- Greeted patients and visitors in a professional and friendly manner.
- Processed referrals for specialist visits or diagnostic tests.
- Prepared patient charts prior to each appointment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Submitted diagnosis and procedure codes for insurance companies.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Medical Office Assistant
CompuCollege
Burnbay07.1995
Skills
- Electronic health records
- Patient scheduling
- Medical terminology
- Insurance verification
- Referral processing
- Problem solving
- Data confidentiality
- Multitasking and organization
- Payment collection and processing
- Insurance billing procedures
- Phone and email etiquette
- Payment collection and processing
Languages
Spanish
Native/ Bilingual
Certification
Body Sculpting Technician Certificate
Timeline
Medical Office Assistant
Pure Care Clinic
06.2025 - Current
Medical Office Assistant
Car4you Medical Clinic
09.2022 - 05.2024
Office Manager
Food For The Soul
09.2020 - 09.2022
Medical Office Assistant
Newport Medical Clinic
05.2006 - 06.2019
Medical Office Assistant
CompuCollege