Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pamela Morales

Edmonton,AB

Summary

Strategic and resourceful Chief of Staff and Executive Assistant with over a decade of experience supporting C-suite leaders across financial services, fintech, and corporate operations. Adept at managing complex calendars, coordinating executive priorities, and driving cross-functional initiatives with precision and discretion. Known for proactive problem-solving, exceptional organizational skills, and a calm, trusted presence in high-pressure environments. Passionate about supporting innovative leadership and streamlining operations to maximize impact.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Chief of Staff & Corporate Secretary

Cashco Financial
Edmonton, Alberta
01.2022 - Current
  • Strategic partner to the CEO and Executive Team, overseeing internal operations, streamlining priorities, and driving execution of key initiatives across departments including Product, Digital, and Compliance.
  • Coordinate cross-functional projects, with direct involvement in the evolution of Buy Now, Pay Later (BNPL) financial products.
  • Lead the preparation and facilitation of executive and board meetings: manage agendas, minute-taking, follow-ups, and governance compliance.
  • Serve as communication liaison across departments, helping bridge operational gaps and maintain alignment on leadership goals.
  • Plan and execute internal leadership offsites, team-building initiatives, and external events to enhance collaboration and company culture.
  • Maintain a high level of confidentiality and discretion in handling sensitive matters.

Senior Executive Assistant

Cashco Financial
Edmonton, Alberta
02.2021 - 01.2022
  • Provided high-level administrative support to the CEO, managing complex calendars, coordinating all travel, handling confidential communications, and assisting with executive priorities.
  • Acted as a gatekeeper and thought partner, supporting time optimization and strategic focus.
  • Assisted in preparation of investor decks, board documents, and leadership communications.

Senior Executive Assistant to COO & CFO

Gateway Casinos
Edmonton, Alberta
03.2013 - 02.2021
  • Supported two C-suite executives in a fast-paced corporate environment with full administrative, operational, and calendar management.
  • Coordinated national travel and logistics, managed expenses, and ensured timely preparation of financial documents and presentations.
  • Played a key role in the successful opening of multiple new casino properties, supporting project tracking and executive coordination.
  • Served as liaison between finance, operations, and leadership teams, maintaining smooth internal workflows and communication.

Education

Bachelor of Commerce - Management And Business Administration

Macewan University
Edmonton, None
12-2019

Skills

  • Administrative excellence: calendar management, travel coordination, meeting preparation, board governance, and expense reconciliation
  • Project management: cross-functional support, team coordination, workflow streamlining
  • Executive support: strategic communications, gatekeeping, confidentiality, and relationship management
  • Tools & Tech: Google Suite, Microsoft Office, Zoom, Slack, Notion, Asana, Concur, and Diligent
  • Financial services knowledge: familiarity with BNPL product development, fintech operations, and regulatory considerations
  • Soft skills: discretion, adaptability, problem-solving, emotional intelligence, and proactiveness

Certification

  • Project Management Certification, 2022
  • Project Leadership Certification, 2023

Languages

Spanish
Native/ Bilingual

Timeline

Chief of Staff & Corporate Secretary

Cashco Financial
01.2022 - Current

Senior Executive Assistant

Cashco Financial
02.2021 - 01.2022

Senior Executive Assistant to COO & CFO

Gateway Casinos
03.2013 - 02.2021

Bachelor of Commerce - Management And Business Administration

Macewan University

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Pamela Morales