Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pamela McKenzie

Medicine Hat

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Community Disability Worker

CORE Association
11.2017 - Current
  • Promoted positive behavior change in clients through consistent reinforcement of established goals and guidelines.
  • Advocated on behalf of clients within the community, elevating their voices and empowering them to express their needs.
  • Upheld high standards pertaining ethical conduct so clients could feel confident knowing they were receiving assistance from someone who genuinely cared about helping them succeed regardless of personal challenges faced along the way.
  • Delivered daily direct support to clients with disabilities and disadvantages.
  • Facilitated client participation in recreational activities, enhancing physical fitness levels and social integration.
  • Collaborated with interdisciplinary teams to provide comprehensive care and support for individuals with disabilities.
  • Developed, planned and coordinated leisure activities to promote greater community independence, skills and social interaction.
  • Evaluated program effectiveness regularly, implementing necessary adjustments aimed towards continuously improving service quality while also meeting diverse client needs.
  • Maintained confidentiality regarding sensitive information pertaining both personal matters concerning either an individual''s background/identity as well any ongoing developments within their lives overall.
  • Mentored new staff members as they joined the team, sharing expertise about best practices in disability support work settings.
  • Enhanced client independence by developing personalized support plans and implementing tailored strategies.
  • Contributed to successful case management by maintaining accurate records and timely documentation of client progress.
  • Conducted thorough assessments to identify client strengths, needs, preferences, and goals for individualized service planning purposes.
  • Developed strong rapport with clients and families, fostering trust and open communication channels.
  • Drove clients safely to social activities and appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Kept accurate records for client files and handled related paperwork.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Facilitated family meetings to discuss patient care plans.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.

Property Manager

Midwest Property Management
06.2008 - 11.2017
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Administered operations to handle needs of more than 164 tenants across two properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.

Education

High School Diploma -

Woodlands Secondary School
Nanaimo, BC

Skills

  • Client Advocacy
  • Activity Planning
  • Documentation And Reporting
  • Community Integration
  • Cultural Sensitivity
  • Disability Awareness
  • Computer Skills
  • Team Leadership
  • Individual Support Plans
  • Creative Thinking
  • Incident Reports
  • Positive Reinforcement
  • Behavior Support Plans
  • Documentation skills
  • Appointment management
  • Risk Assessments
  • Client Confidentiality
  • Medication organization
  • Critical Thinking
  • Decision-Making
  • Certified in CPR/AED
  • Coaching and Development
  • Goal Setting
  • Training and Teaching
  • Paperwork Organization
  • High-Risk Populations Identification

Languages

English

Timeline

Community Disability Worker

CORE Association
11.2017 - Current

Property Manager

Midwest Property Management
06.2008 - 11.2017

High School Diploma -

Woodlands Secondary School

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Pamela McKenzie