Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Kossowan

Edmonton,AB

Summary

Reliable receptionist with experience in administrative support to various departments and managing office operations. Supportive team member with strong organization and communication skills. Consistently demonstrates positive attitude and commitment to customer satisfaction. Highly organized with detail-oriented with great multitasking and task prioritization skills.

Overview

25
25
years of professional experience

Work History

Provisions/Atelier Assistant

Duchess Bakeshop
01.2020 - Current
  • Assisted manager in upholding high standards in packaging of ingredients, and in house made products for consumer.
  • Monitored supplies and alerted Manager when needed for reorder.
  • Developed new seasonal products.
  • Served customers in front of house as well learned office administration duties.
  • Assisted customers over the phone with online orders and questons about bakeshop items.
  • Kept daily paperwork up to date as well as any records and computer data entry.
  • Used computer tools to stay ahead of customer orders.
  • Kept work space clean, and organized.

Marketing Executive

Umbria Fiancial
05.2004 - 06.2008
  • Built extensive data base of Prospective clients.
  • Followed up on Prospective clients, when a date was set.
  • Secured new Clients with follow up system, that was developed by me and Director of company.
  • Coordinated appointments and meetings for the Director of the company.

Order Desk Associate

Western Drug Dritribution Center
05.2001 - 09.2004
  • Entered faxed, emailed and phone in order data efficiently into ordering software for warehouse staff.
  • Quickly dealt with all complaints.
  • Helped Clients deal with any damaged, lost or returned goods.
  • Kept desk area clean and organized.
  • Kept data entry for bovine ear tags organized and up to date.
  • Answered phones and assisted clients inquiries of products.
  • Developed product education program for fellow staff.
  • Built and maintained data booklet with all continuing education events in Canada and USA for Veterinarians and Veterinarian Technologist and support staff for yearly WDDC Calendar.

Head Animal Health Technologist

St. Francis Pet Hospital
09.1999 - 05.2001
  • Checked patients in for surgery and routine visits with detailed history with office softwear.
  • Maintained clean surgery suite, exam rooms, front reception area and back treatment areas.
  • Maintained x-ray machine and room.
  • Maintained all surgical tools.
  • Helped with restraint of patients when needed.
  • Processed in house blood work and other lab tasks.
  • Helped coach clients through weight loss programs, and behavioral program for their pets.
  • Assisted clients in finding the right food, toys, dental products, for their pets.
  • Preformed dental cleanings, assisted in surgery, and recovery from surgery.
  • Provided clear and concise discharge information for clients.

Education

Animal Health Technology

Northern Alberta Institute Of Technology
11762 106 St Edmonton, AB, Canada, T5G 2R1
06.1999

High School Diploma -

St. Thomas Aquinas Catholic High School
Spruce Grove, AB
06.1995

Skills

Professional and Mature

Exemplary customer service, and phone skills etiquette

Completes work in a timely matter

Able to pivot to help where needed

Able to build fast relationships to make clients and patients feel welcome and comfortable

Timeline

Provisions/Atelier Assistant

Duchess Bakeshop
01.2020 - Current

Marketing Executive

Umbria Fiancial
05.2004 - 06.2008

Order Desk Associate

Western Drug Dritribution Center
05.2001 - 09.2004

Head Animal Health Technologist

St. Francis Pet Hospital
09.1999 - 05.2001

Animal Health Technology

Northern Alberta Institute Of Technology

High School Diploma -

St. Thomas Aquinas Catholic High School

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Pamela Kossowan