Pamela Johnson
Summary
Hardworking employee enthusiastic about learning and providing personalized service. Offer strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Sales Consultant
Jandel Homes
01.2023 - 06.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Negotiated contracts with clients and developed relationships with key personnel.
Project Coordinator
Salesmatic
04.2022 - 08.2022
- Managed Team performance - including adherence to follow up process, daily and weekly reporting, administration and organization protocols
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Produce weekly and monthly project reports
- Inventory management review and updating
- Creation of leasing documents for new projects
- Attend client meetings
- Follow through of key action items from meetings
- Facilitate weekly calls with the management team
- Ensure that projects are meeting proposed timelines and follow up when necessary
- Prepare reporting and special projects as required
- Create new project specific platforms and reports
- Scheduling of leasing and sales agents
- Responsible for time sheet collection and verification
- Sign off on commissions and hours worked by onsite and online agents for each pay period
- Executed monthly client invoicing using QuickBooks.
Sales Design Consultant
Countryside Manufactured Homes
04.2021 - 03.2022
- Ability to establish new accounts by planning and organizing daily work schedule to engage with existing or potential customers
- Proficient in Microsoft Office and Customer Relation Management Systems
- Continue to evolve and educate myself with best practice sales techniques and processes
- Professional and Relationship style sales technique
- Submit, process and review orders following proper procedures
- Maintain detailed, accurate records on customer sales
- Advanced knowledge in floorplan design, structural/finishing products and process
- Highly knowledgeable and able to arrange delivery, permits & site-specific requirements for completion of the Manufactured homes
- Schedule and arrange construction crew to investigate and rectify warranty items as required
- Keep management informed by submitting activity and results reports, such as daily updates to manager, weekly team meetings, and monthly reports goal/ target focused
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
- Educate and recommend based on changes in products, service, and policy by evaluating results and competitive development using company advantages.
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
Sales Consultant
Minard's Steadfast Homes
08.2013 - 01.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Real Estate Agent
Remax
Weyburn, SK
2008 - 2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
CSR
RBC Royal Bank
Weyburn, SK
09.2000 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma, Business Admin -
SOUTHEAST REGIONAL COLLEGE
Weyburn, SKMILESTONE HIGH SCHOOL
Milestone, SKLicense, Residential Real Estate -
Saskatchewan Realtors Association
Regina, SKSkills
Product and Service Knowledge
Relationship Selling
Customer Relationship Management
Pipedrive CRM Proficiency
Problem-Solving Abilities
Attention to Detail
Time Management
Reliable and Responsible
Strong Communication and Interpersonal Skills
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Consultant
Jandel Homes
01.2023 - 06.2024
Project Coordinator
Salesmatic
04.2022 - 08.2022
Sales Design Consultant
Countryside Manufactured Homes
04.2021 - 03.2022
Sales Consultant
Minard's Steadfast Homes
08.2013 - 01.2021
Real Estate Agent
Remax
2008 - 2013
CSR
RBC Royal Bank
09.2000 - 06.2006
Diploma, Business Admin -
SOUTHEAST REGIONAL COLLEGE
MILESTONE HIGH SCHOOL
License, Residential Real Estate -
Saskatchewan Realtors Association
Similar Profiles
Stephanie BergerStephanie Berger
Warranty Manager at Nu Homes, 4Corners Homes and The Craft HomesWarranty Manager at Nu Homes, 4Corners Homes and The Craft Homes
Pamela E. SamuelsPamela E. Samuels
New Homes Sales Consultant at McBride Homes and Sons LGI Homes, Richmond and American HomesNew Homes Sales Consultant at McBride Homes and Sons LGI Homes, Richmond and American Homes
Brenda HynesBrenda Hynes
New Home Sales Representative at Geranium Homes, Tribute Communities, Brookfield Homes, Empire HomesNew Home Sales Representative at Geranium Homes, Tribute Communities, Brookfield Homes, Empire Homes
Teyona OlaniyanTeyona Olaniyan
Sales Consultant at WoodwrightsSales Consultant at Woodwrights
Jessica LoveladyJessica Lovelady
Sales Consultant at LuxotticaSales Consultant at Luxottica