Pamela Johnson
Calgary,AB
Summary
I am an avid believer in policies and procedures. In various roles that I have had over the years I have worked with senior leadership to understand the policies and procedures and then worked with various teams to implement and align the understanding and goals.
During my pub management experiences I learned how to manage diverse groups with a wide range of personalities and complex needs.
At Sysco I created, implemented and audited standard operating procedures.
At Hope Mission I mentored youth where the goal was to align actions with organizational ideals on a case by case basis.
These roles have all been very different, but have required the same skills such as coaching, mentoring, active listening, problem solving, being a team player, being prepared, professionalism, adaptability, flexible thinking, being reliable and dependable, and staying focused on the larger picture.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Adult Care Worker (ACW)
Calgary Drop-In & Rehab Centre Society
01.2021 - Current
- Using active listening, trauma-informed care and a client-centered approach I work with adults who are experiencing homelessness.
- Build and maintaining respectful relationships with clients to understand their barriers to finding permanent and safe homes.
- Ensure the safety of all clients and fellow staff members by utilizing effective conflict resolution and non violent crisis intervention techniques when necessary. Enforce building guidelines, policies and procedures.
- Log interactions and events to compile information on each client to assist with triaging and case management
- Assist clients in achieving housing goals by assessing the needs of each client and helping them fill out the required paperwork to collaborate with other teams such as Case Management, Diversion, Supportive Housing and the Medical team
- Assist clients with accessing SafeWorks for harm reduction, health services and detox programs.
- Developed effective time management skills to balance multiple responsibilities while providing consistent quality care for each client.
- Demonstrated cultural sensitivity when working with diverse clientele, respecting individual beliefs and traditions within the caregiving context.
- Provided emotional support for clients, resulting in increased stability and overall mental health improvement.
- Maintained confidentiality and professionalism while handling sensitive information regarding clients'' health, personal lives, and backgrounds.
- Implemented strategies to manage challenging behaviors, reducing incidents of aggression or selfharm.
- Collaborated with healthcare professionals to optimize client care and address specific needs.
- Participated in ongoing professional development opportunities to stay current on best practices in adult care work.
Contract Compliance Auditor and Finance Analyst
Sysco Calgary
01.2012 - 03.2020
- Responsible for communicating and reporting audit findings to stakeholders and shareholders.
- Audit the relationship and commitments between the: Customer and the Vendor, Customer and the Distributor, Distributor and the Vendor.
- Work with various departments to protect margin and report all hits, lifts and opportunities.
- Monitor security access and test computer systems, analyze internal controls and departmental processes to ensure transparency in accounting practices and confirm compliance with Financial and Accounting Methods Manual (FAMM).
- Organize SOX compliance testing by assigning different departments to assess each other's internal control processes related to financial reporting (SOX testing shows that the company has procedures in place to prevent fraud and that the financial reports the company produces are accurate and reliable).
- Compile and analyze findings, report results and recommendations to stake holders.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Caregiver CG3
Nurse Next Door
01.2019 - 01.2020
- On every visit I provide a 'wow!' experience to our clients by following their customized care plan and by making sure each client is treated as an individual and ensuring that my duties are performed in a manner that exceeds the client's expectations
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Earned Income Analyst
Sysco Calgary
01.2013 - 01.2016
- Implemented agreements, reporting, invoicing and reconciling vendor payments.
- Complied with all FAMM & SOX requirements.
- Queried databases for information needed for report processing.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Pricing Analyst
Sysco Calgary
01.2007 - 01.2012
- Implement agreements between customers and vendors and regulate compliance.
- Maintain and manage the Customer rebate program (implementation, approvals and payments).
- Work with Costing, Merchandising and Sales to protect margin and report hits, lifts and opportunities.
- Comply with all FAMM & SOX requirements.
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
Front House Manager, DM of Admin and Propmotions
The Bull & Finch Pub Group
01.2002 - 01.2006
- Managed the front house operations, administration and promotions for 4 busy pubs and one coffee house.
- Trained, coached and motivated the team on product knowledge, value selling, and time management.
- Monitored stock and routine buying to negotiate terms and pricing with suppliers, purchased & received inventory, implemented inventory controls to reduce shrinkage.
- Daily bookkeeping, payroll, A/R, A/P and filing GST.
- Responsible for compliance with labor law and employment standards.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
Education
Hairstylist
Red Seal Journeyperson
Calgary, AB01.2024
ACED 01
American Crew
03.2023
Balayage Master
Master of Balayage (MOB)
01.2023
Master Extensionist
Bellami Pro
06.2022
Tapers, Fades & Hot Shaves
Master Barber Academy
07.2021
Diploma - Hairstylist
Delmar College
05.2021
Registered Yoga Teacher, RYT-200
Alberta Yoga College
08.2020
Hospital Unit Clerk
Bow Valley College
12.2018
Medical Office Assistant
Bow Valley College
12.2017
Skills
- Leadership
- Communication, Active listening
- Emotional Intelligence
- Problem Solving & Decision Making
- Compassionate Caregiving
- Reliability and Punctuality
- Professionalism and Ethics
- Adaptability
- Conflict Resolution
- Change Management
Certification
- Psychological First Aid, 2023, Canadian Red Cross
- Non-violent Crisis Intervention, 2023, Crisis Prevention Institute
- Standard First Aid with Healthcare Provider CPR, 2022, St. John Ambulance Saint-Jean
- Trauma Informed Care, 2021, AHS
- Emergency First Aid CPR/AED Level C, 2021, Canadian Red Cross
- Opioid Poisoning Response Training, 2021, St. John Ambulance
- COMPASS Facilitator Training, June 2020, COMPASS / AHS
- FOIP: Focus on Privacy, 2020, Government of Alberta
- Better Choices Better Health Self-Management Facilitator, April 2019, AHS
- Hospital Unit Clerk, December 2018, Bow Valley College
- Active Leader, November 2018, AHS
- Medical Office Assistant, December 2017, Bow Valley College
- Mental Health First Aid, 2017, Mental Health Commission of Canada
- ASIST & Straight Talk (Applied Suicide Intervention Skills Training), 2018, Centre for Suicide Prevention
- Train the Trainor, 2015, Sysco Corporation
Volunteer Experience
- Compass for the Caregiver Facilitator, COMPASS, 2020, Present
- Self-management workshop leader, Better Choices, Better Health, 2018, 2020
- Home Care: Friendly Visitor, Alberta Health Services, 2018, 2020
- Home Care: Palliative Visitor, Alberta Health Services, 2018, 2020
- NODA (No One Dies Alone): Compassionate Companion, Alberta Health Services, 2018, Present
- Youth mentor, Hope Mission, 2017, 2019
- Kitchen support (casual), Inn From the Cold, 2016
- Kitchen support (casual), The Mustard Seed, 2015, 2016
Timeline
Adult Care Worker (ACW)
Calgary Drop-In & Rehab Centre Society
01.2021 - Current
Caregiver CG3
Nurse Next Door
01.2019 - 01.2020
Earned Income Analyst
Sysco Calgary
01.2013 - 01.2016
Contract Compliance Auditor and Finance Analyst
Sysco Calgary
01.2012 - 03.2020
Pricing Analyst
Sysco Calgary
01.2007 - 01.2012
Front House Manager, DM of Admin and Propmotions
The Bull & Finch Pub Group
01.2002 - 01.2006
Hairstylist
Red Seal Journeyperson
ACED 01
American Crew
Balayage Master
Master of Balayage (MOB)
Master Extensionist
Bellami Pro
Tapers, Fades & Hot Shaves
Master Barber Academy
Diploma - Hairstylist
Delmar College
Registered Yoga Teacher, RYT-200
Alberta Yoga College
Hospital Unit Clerk
Bow Valley College
Medical Office Assistant
Bow Valley College
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