Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Innes

Calgary,Canada

Summary

Customer service professional with expertise in technical troubleshooting and problem resolution. Proven ability to deliver high-quality support in fast-paced environments, enhancing customer satisfaction. Strong analytical skills utilized to identify and resolve issues efficiently. Committed to continuous improvement and operational excellence.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Enmax
Calgary, Alberta
03.2025 - Current
  • Tech Saavy- excel at navigating multiple computer systems and screens effortlessly and seamlessly.
  • highly articulate and comfortable interacting with others
  • I take pride in helping providing quality customer service, always approaching with professionalism, courtesy, and sound product knowledge
  • Self-Motivated and Growth-Oriented - I am driven by a passion for continuous learning. I value constructive feedback and see coaching as an essential tool for personal and professional development
  • Highly skilled in negotiation, problem resolution and relationship building, I know what it takes to excel in a rapidly changing environment.
  • I thrive in challenging situations and are not easily discouraged. I have a knack for identifying issues and finding effective solutions quickly while being sensitive to customer needs
  • Proven ability to work effectively in a team environment and value constructive feedback and see coaching as an essential tool for personal and professional development

Head assistant

Dental Wellness Group
Calgary, Canada
12.2020 - Current
  • Company Overview: Dental Corp
  • Head assistant for multiple RDA's and providers within the group
  • Dental Corp

Assistant

Legacy dental Care
Calgary, Canada
07.2020 - 11.2020
  • Assistant for Dr, L Wiedemann DDS, Dr.S.Wiedemann DDS

Assistant

Dimension Dentistry
Calgary, Canada
10.2018 - 05.2020
  • Assistant for: Dr. B Fairbanks DDS, Dr.T Michelson DMD, Dr. M. Fairbanks DDS, Dr.Ben Fairbanks DDS
  • Assistant for: Dr.Eraldo Batista DDS MSc DSc. Periodontist

Education

PR Standard first aid / AED Level HC -

Canadian Red Cross
09-2025

Dental Assisting Certificate -

CDI College
Calgary, AB
01.2018

Skills

  • Customer service and support
  • Call center operations
  • Team leadership
  • Work ethic
  • Time management
  • Communication skills
  • Problem resolution
  • Technical troubleshooting
  • Attention to detail
  • Reliability and punctuality
  • Team collaboration
  • Multitasking and organization
  • Appointment scheduling
  • Adaptability
  • Decision-making

Timeline

Customer Service Representative

Enmax
03.2025 - Current

Head assistant

Dental Wellness Group
12.2020 - Current

Assistant

Legacy dental Care
07.2020 - 11.2020

Assistant

Dimension Dentistry
10.2018 - 05.2020

PR Standard first aid / AED Level HC -

Canadian Red Cross

Dental Assisting Certificate -

CDI College

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Pamela Innes