Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Accomplishments
Languages
Timeline
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PAMELA I. BALBIN

Citrus Heights

Summary

Dynamic professional with proven expertise in donor safety and data management at CSL Plasma. Recognized for exceptional customer service and effective communication skills. Proficient in troubleshooting equipment issues while maintaining a clean and efficient work environment. Committed to upholding high standards in all operational aspects.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Phlebotomist

CSL Plasma
Sacramento
01.2025 - Current

Pheresis Procedure:

  • Preparing donors, donor areas, and equipment for plasma collection.
  • Performing venipuncture to initiate the pheresis process.
  • Monitoring donors throughout the procedure.
  • Disconnecting donors after the process.

Donor Safety and Well-being:

  • Evaluating vein performance and adjusting techniques for optimal flow and donor comfort.
  • Maintaining vigilance for donor reactions and providing appropriate assistance.
  • Documentation and Data Management: Recording incidents using a Personal Digital Assistant (PDA) or other system.
  • Accurately recording donor data in the electronic donor information management system.

Equipment and Supplies:

  • Performing calibrations and maintaining equipment.
  • Troubleshooting equipment failures.
  • Ensuring a clean work environment and sufficient supplies.

Education and Training:

  • Educating new donors on the donation process and its purpose.
  • Providing guidance and training to other donor floor staff.

Front-End Associate

Ross Dress for Less
01.2022 - 12.2024
  • Greets customers.
  • Manages the cash register.
  • Processes refunds and exchanges, and resolves complaints.
  • Maintains a clean workplace.
  • Keeps the area tidy and sanitized.
  • Processes transactions accurately.
  • Ensures store shelves are stocked.
  • Places purchases in bags as needed.
  • Follows company policies and procedures.

FC-Associate I

AMAZON- SMF
01.2019 - 01.2022
  • Sort packages to prepare them for delivery.
  • Store products in their correct shelf locations.
  • Package products securely into boxes for shipment.
  • Stand and walk for extended periods as required.
  • Prepare and complete orders for delivery according to schedule, including scanning, picking, sorting, packing, wrapping, labeling, and shipping.
  • Trained to effectively solve problems.

Education

Certified Phlebotomy Technician -

Phlebotomy Training Specialists
Citrus Heights, CA
09.2024

Bachelor of Arts - Sociology

Bukidnon State University
Philippines
01.2009

Skills

  • Professionalism
  • Customer service excellence
  • Effective communication
  • Attention to detail
  • Adaptability
  • Accountability

Skills to Highlight:

  • Phlebotomy Techniques:Proficiency in venipuncture, needle insertion, and blood collection techniques
  • Donor Interaction and Communication:Ability to explain procedures, answer questions, and build rapport with donors
  • Problem-Solving and Critical Thinking:Ability to assess and address donor concerns, and troubleshoot equipment issues
  • Attention to Detail and Accuracy:Maintaining accurate records and adhering to SOPs
  • Knowledge of FDA Guidelines and SOPs:Familiarity with regulatory requirements and standard operating procedures for plasma collection

Certification

Certified Phlebotomy Technician I, CPT-02439593

References

  • Francis Songco, CLS-II Quest Diagnostics, +1 9166072359, Francis.d.songco@questdiagnostics.com
  • Marites Berry, Staff Accounting Officer, Governor’s Office of Planning and Research, +1 9162236035, Marites.Berry@opr.ca.gov

Languages

  • English
  • Tagalog

Accomplishments

  • Employee of the Month(CSL Plasma) - March 2025

Languages

English
Professional

Timeline

Phlebotomist

CSL Plasma
01.2025 - Current

Front-End Associate

Ross Dress for Less
01.2022 - 12.2024

FC-Associate I

AMAZON- SMF
01.2019 - 01.2022

Certified Phlebotomy Technician -

Phlebotomy Training Specialists

Bachelor of Arts - Sociology

Bukidnon State University
PAMELA I. BALBIN