Pamela Hughes
Calgary,Canada
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
16
16
years of professional experience
Work History
Financial Service Representative/Assistant Manager
Cash Money Cheque Cashing-Calgary AB/Dartmouth NS
01.2009 - 06.2025
- Managed & operated a smooth running front desk during busy, high traffic days.
- Built excellent relationships with all co workers and clients with my Rapport building skills.
- Won multiple times with the company wide “Perfect Call” program. By answering each and every phone call following all guidelines.
- Successfully registered clients with accuracy, attention to detail complete files with award winning customer service in person, on-line and on the phone.
- Pay day loans, Lines of Credit, Installment loans, Cheque Cashing, Western Union, Money Orders, Bill payments
- Found solutions to potential customer failures to ensure excellent customer service is provided to each and every client.
- Minimized chances of fraud & loss of revenue with an eye for detail and active listening to each and every client.
- Managed large sums of cash with minimum errors
- Reported & recorded under Fintrac and Compliance laws while completed Western Union transactions.
- Followed all company Policies & Procedures successfully.
- Completed self development web courses such as Emotional Intelligence
- Learned Microsoft Office programs, such as Outlook, Excel, Word & Powerpoint.
Education
Lord Beaverbrook High
Calgary, AB01.1986
Adult Learning Program
NSCC Akerley
01.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Financial Service Representative/Assistant Manager
Cash Money Cheque Cashing-Calgary AB/Dartmouth NS
01.2009 - 06.2025
Adult Learning Program
NSCC Akerley
Lord Beaverbrook High
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