Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pamela Helmer

Edmonton,AB

Summary

Dynamic professional with a proven track record at Syncrude Canada LTD, excelling in construction scheduling and payroll processing. Recognized for enhancing project profitability through effective cost management and fostering teamwork. Adept at problem-solving and maintaining meticulous employee records, contributing to a positive work environment and successful project outcomes.

Dynamic individual with hands-on experience in the Oil Felid in Fort McMurray and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

36
36
years of professional experience

Work History

Assistant Site Administrator

Syncrude Canada LTD
02.2001 - 02.2023
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Developed and implemented construction plans according to client specifications and expectations.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Scheduled utility service providers according to project timelines.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Submitted reports on payroll activities.
  • Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
  • Managed employee records on database to maintain accuracy and updated information.
  • Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
  • Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
  • Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
  • Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
  • Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.
  • Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
  • Assisted in the recruitment process by screening candidates, conducting interviews, and providing recommendations for hiring decisions based on qualifications and fit within the organization culture.
  • Provided ongoing support to senior leadership by preparing reports, presentations, updates on key projects as needed.
  • Maintained a safe working environment by enforcing strict compliance with safety regulations and guidelines.
  • Facilitated seamless transitions during staff changes or reorganization efforts by effectively managing knowledge transfer processes between team members.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Accurately documented all onsite issue using [Software].

Hair Styalist

Hairbusters, Hair Fair ,Tiramisu,Bobs Barber Shop
09.1986 - 12.2000
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Customer Service Sales Representative

JB Clothing
04.1994 - 12.1996
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Evaluated retail customers' product needs and promoted appropriate store products.
  • Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
  • Boosted overall salon presentation with regular dusting and polishing of fixtures, displays, and retail products.
  • Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.

Education

High School Diploma -

Keyano Colleage
Fort McMurray, AB
01-1993

Skills

  • Teamwork
  • Teamwork and collaboration
  • Hardworking and reliable
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Construction scheduling
  • Excellent communication
  • Payroll processing
  • Maintaining employee records
  • New hire processing
  • HR support
  • Payroll adjustments
  • Employee onboarding
  • Year-end procedures
  • Wage verification
  • Resolving discrepancies
  • Data review
  • Teamwork orientation
  • Timekeeping systems
  • Payroll software expertise
  • Payroll management
  • Payroll auditing
  • Multi-state payroll
  • SAP system administration
  • SAP solution manager
  • User management
  • Job scheduling
  • Data migration
  • Oracle jdeveloper
  • JDE
  • Oracle database administration
  • Performance tuning
  • Data mover scripting
  • PeopleTools expertise
  • Security administration

Languages

English
Full Professional

Timeline

Assistant Site Administrator

Syncrude Canada LTD
02.2001 - 02.2023

Customer Service Sales Representative

JB Clothing
04.1994 - 12.1996

Hair Styalist

Hairbusters, Hair Fair ,Tiramisu,Bobs Barber Shop
09.1986 - 12.2000

High School Diploma -

Keyano Colleage

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Pamela Helmer