Pamela Hale
Grass Valley
Summary
Accomplished Certified Prosthetist Orthotist (CPO) and Senior Executive/Consultant with expertise in driving clinical excellence, sales growth, and operational integrity in the prosthetics and orthotics sectors. Skilled in the entire business lifecycle, including strategic business development, revenue-generating program implementation, advanced clinical education, and compliance oversight. Recognized as a Subject Matter Expert (SME) and technical liaison, proficient in integrating complex technologies and providing expert testimony on medical necessity and lifetime cost projections. Dynamic educator and presenter, delivering impactful CE-compliant training at national and international levels, translating technical and clinical information into actionable sales tools to enhance client operations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Oregon Artificial Limb
09.2025
- Provided expertise in Clinical Stabilization and Strategic Business Development for prosthetics and orthotics clinics.
- Successfully provided hands-on patient care continuity during staff transitions while developing and implementing high-impact, revenue-generating clinic programs.
Compliance Auditor, Golden, CO
01.2005
- Conducted 150 independent, on-site practice audits annually from a home office, ensuring operational integrity and consistent compliance standards across all locations.
- Served as the senior point-of-contact for the Patient Hotline, efficiently leading high-level issue resolution in collaboration with senior management.
- Drove the successful adoption of new "Stock & Bill" sales programs by enhancing the compliance audit process and reversing non-compliant practices through targeted, individualized training.
- Contributed directly to increased sales effectiveness and strengthened operational integrity through rigorous compliance oversight and process improvements.
- Earlier additional roles: Area Practice Manager, Colorado Market (2003 - 2005); Practice Manager, Denver/Englewood, CO (2001 - 2003); Area Administrative Manager, Colorado Market (1999 - 2001); Practice Manager, Santa Fe & Albuquerque, NM (1995 - 1999); Staff Orthotist/Prosthetist, Albuquerque, NM (1994 - 1995)
OPED Medical
12.2024 - Current
- Specialist responsible for generating and delivering professional educational content and case studies.
- Core expertise encompasses prosthetic and orthotic best practices, integrated technology application, and advanced biomechanical gait analysis.
One Call Case Management
12.2019 - Current
- Provided expert clinical input and decision support for cases involving high-complexity devices such as exoskeletal gait systems, partial hand devices, upper extremity myoelectric systems, and lower extremity microprocessor systems.
- Generated thorough written reports based on interactions with claimants, providers, and manufacturers. Reports include clear recommendations, justification for medical necessity, and defensible lifetime cost projections.
- Developed strategic recommendations designed to improve revenue generation for providers and ensure financially sound claims management for payers.
Consultant
PK LTD
01.2011 - Current
- Delivered specialized sales and operational support by serving as a key clinical expert, providing advanced problem-solving and technical education to optimize product usage and customer satisfaction. Spearheaded clinical education and instructional design initiatives, developing and implementing high-impact training programs that ensure clinical competency for a diverse customer base, including patients, orthotists, prosthetists, physicians, case managers, and physical therapists.
- Ensured rigorous clinical compliance across all programs and procedures, minimizing risk and upholding industry standards to maintain operational integrity and superior patient care.
- Managed end-to-end program development, from needs assessment to deployment, creating scalable solutions that directly address customer needs and drive business growth.
- Provided expertise in Clinical Stabilization and Strategic Business Development for prosthetics and orthotics clinics.
- Successfully provided hands-on patient care continuity during staff transitions while developing and implementing high-impact, revenue-generating clinic programs.
Clinical Educator
CASCADE ORTHOPEDIC SUPPLY
01.2018 - 01.2019
- Proactively developed and delivered comprehensive clinical, technical, and coding support through targeted educational presentations. These initiatives were strategically designed to address specific customer needs, clearly articulate complex product benefits, and demonstrate practical, real-world applications. Leveraged expertise to boost customer confidence and accelerate product adoption by clearly illustrating the value proposition of specialized products within prosthetics and orthotics.
- Collaborated closely with Sales, Marketing, and Customer Service teams to position educational content as a crucial sales enablement tool, thereby strengthening customer relationships and fostering new business opportunities.
- Utilized the Salesforce CRM platform to meticulously track engagement, enhance strategic planning, and ensure all educational outreach was data-guided and focused on measurable sales outcomes.
- Regularly measured the direct impact of educational initiatives on sales performance to continuously refine and optimize future strategy for maximum effectiveness.
Director of US Sales
CLICK MEDICAL
01.2017 - 01.2018
- Led national sales growth initiatives by creating and executing comprehensive, data-driven sales plans. Established ambitious targets through accurate forecasting and strategically managed distributor and industry partnerships to position the company as a preferred market leader. Propelled product adoption and loyalty by serving as a key educational leader.
- Developed and delivered extensive, CE-compliant professional training materials, detailed case studies, and hands-on guidance at major facilities and international trade events, directly boosting customer assurance and sales performance.
- Bolstered sales messaging and credibility by collecting and showcasing robust clinical evidence and published research to reinforce product value propositions.
- Utilized Salesforce CRM to guide strategic planning and partnered closely with Marketing and Product Development to shape strategy, increase market visibility, and support critical coding and reimbursement initiatives.
- Enhanced sales outcomes by improving technical and clinical support teams and providing thorough clinical and technical assistance, ensuring outstanding customer engagement and repeat business.
Director of Clinical Resources
ALLARD USA
01.2012 - 01.2013
- Implemented and managed comprehensive clinical, educational, and research programs that directly fueled sales growth. Expertly collaborated with national and international customers to seamlessly integrate new orthotic technologies into their practices, significantly enhancing product adoption and expanding sales opportunities. Directed all components of clinical education workshops—including course development, CE accreditation, consultant coordination, and delivery.
Director of Orthotic Development
BECKER ORTHOPEDIC
01.2011 - 01.2012
- Led sales acceleration for specialized orthotic technologies (e.g., Stance Control and SpineCor) by developing and delivering comprehensive, clinically relevant education and training programs. Collaborated with national and international customers to seamlessly integrate new orthotic technologies into their clinical and business practices, expanding sales opportunities and enhancing product adoption.
- Directed all facets of clinical education, including hands-on workshops that combined patient evaluation, gait analysis, device fitting, fabrication, and training. Provided expert clinical consulting and facilitated Becker Clinical Education seminars, strengthening professional partnerships and promoting product usage.
- Delivered compelling presentations at regional and national industry events, utilizing deep clinical expertise and published research to establish authority, reinforce product value, and advance sales objectives.
- Partnered with the R&D team to align sales tactics and clinical messaging for successful new product launches.
- Provided comprehensive clinical and technical support across the entire product line, ensuring exceptional customer satisfaction and fostering repeat business.
Clinical Advisor & National Speaker
ULTRAFLEX SYSTEMS, INC.
01.2009 - 01.2010
- Represented UltraFlex products in a high-visibility, expert capacity, serving as a key spokesperson and clinical liaison at major industry events.
- Coordinated and delivered specialized educational programs for healthcare professionals, specifically targeting and presenting at Physical Therapy specialty courses and regional medical conferences.
- Elevated brand presence and drove product understanding by providing crucial clinical and technical training to key decision-makers and practitioners.
Consultant
HANGER PROSTHETICS & ORTHOTICS, INC.
01.1994 - 01.2010
- Drove operational excellence and revenue growth across multiple clinical sites, serving as Practice Manager to launch new practices, revitalize underperforming operations, and conduct strategic business examinations. Achieved and exceeded key financial and operational targets, including EBITDA goals, revenue targets, and budget compliance, while simultaneously ensuring adherence to operating procedures and government compliance/safety regulations.
- Spearheaded market penetration by collaborating directly with executive management to establish and execute localized business development and sales strategies.
- Elevated organizational capabilities through the development and delivery of internal training programs, managing Residency Program training, and maintaining an unwavering focus on high-quality patient care and satisfaction.
- Practice Manager, Frisco, CO (2005 - 2018)
- Successfully launched a new clinical office with a core emphasis on market analysis, strategic sales planning, and targeted marketing/public relations campaigns.
- Drove significant initial sales, generating over $1.5 million in revenue within two years through a multi-site "stock & bill" program servicing eight clinics.
- Executed a strategic operational pivot to Orthotics & Prosthetics (O&P), yielding an additional $1.3 million in sales over the subsequent two years.
- Expanded the referral network and sales reach by establishing O&P outreach clinics, successfully servicing clients within a 150-mile radius.
Education
BS - Prosthetics and Orthotics
University of Texas Southwestern Medical Center
Dallas, TXBS - Exercise Physiology
Texas Woman's University
Denton, TXSkills
- Prosthetics and orthotics expertise
- Advanced clinical advisory skills
- Process optimization
- Strategic market expansion
- Regulatory compliance management
- Engaging presentation skills
- Cross-functional collaboration
- Data-driven CRM strategy
- Collaborative teamwork across functions
- Effective troubleshooting abilities
Websites
Certification
ABC Certification #CPO 01657, ABC Certification Examiner 2021 - present, AOPA Mentor 2023, The O&P Foundation Scholarship Volunteer present, ABC Facility Accreditation Committee 2010-2025, OPAF Advisor Committee 2017-2010, Linkia Utilization Management Committee 2011-15, Linkia Facility Peer Review Committee 2011-15, SPS Hanger Premium Choice Committee 2010, Hanger Pediatric Consulting Team 2009, ACPOC member 2009, Linkia Credentialing Committee 2007-10, Examiner for Hanger Orthotic Mock Exam 1997-10, Hanger Coding Committee 2004-07
SPEAKING ENGAGEMENTS
- Summary of Speaking Engagements
- Delivered over 15 years of consistent, high-impact professional presentations at national, regional, and state-level meetings to proactively drive product sales and support core business initiatives.
- Cultivated market presence across diverse venues, including hospitals, physical therapy clinics, P&O facilities, fabrication labs, and academic institutions, effectively promoting products and solutions to a broad industry audience.
- Scope of Presentations:
- Created comprehensive, multi-topic presentations combining case studies, peer-reviewed research, product data, fabrication methods, and advanced gait analysis.
- Content was strategically deployed to drive education, professional development, and sales growth within the orthotics and prosthetics sector.
- Presentations for: AAOP, AOPA, NEURO-DEVELOPMENT TREATMENT ASSOCIATION, HANGER EDUCATION EVENTS, PRIME FARE EDUCATION CONFERENCE, NJAAOP, VAOP, AAOP MIDWEST CHAPTER, TX AAOP, MOPA, COPA, LAOP, WAMOPA, FL AAOP, CANADIAN INTERIOR MINISTRY OF HEALTH, WILLOWWOOD FABRICATION, HANGER FABRICATION, PEL, CASCADE, and ORTOPED.
EXPERIENCE & KEY ROLES
- Clinical Educator & Technical Support, Allux MPK, Amparo Sockets, NuTech Synergies (2023 – 2024)
- Clinical Education and Technical Support, Amparo Prosthetics (2022 – 2023)
- Clinical & Technical Support, SpringLoaded Technology (2021 – 2024)
- Clinical Specialist Educator and Technical Support for central fabrication, Becker Orthopedic (2020 – 2021)
- Subject Matter Expert for Compliance Documentation, O and P Insight (2019)
- Presenter for PTs and Orthotists – Advanced Gait Training, Canadian Interior Health (2016)
- Director of Clinical education, technical support, sales, marketing, and product development, Click Medical (2015)
- Clinical education, clinical presentation development, product testing, TruLife (2015)
- Compliance and systems review, patient care, Creative Technology, LLC (2014 - 2016)
- Clinical Education Specialist – Stance Control KAFO, Lower Extremity Orthotics, Spinal Orthotics, and Adult SpineCor. Technical support for all Becker products, Becker Orthopedic (2014 - 2015)
- Interim Director of Compliance, developed and implemented compliance plan, internal and external auditing, sales and marketing in targeted areas, Bulow Holdings (2014)
- Business development planning and implementation, Hanger Clinic (2014)
- Clinical education presenter and clinical presentation development, Allard USA (2013 - 2015)
- PROPS case reviewer – pre and post payment review of prosthetic claims, Linkia, LLC (2011 - 2015)
Timeline
Oregon Artificial Limb
09.2025
OPED Medical
12.2024 - Current
One Call Case Management
12.2019 - Current
Clinical Educator
CASCADE ORTHOPEDIC SUPPLY
01.2018 - 01.2019
Director of US Sales
CLICK MEDICAL
01.2017 - 01.2018
Director of Clinical Resources
ALLARD USA
01.2012 - 01.2013
Consultant
PK LTD
01.2011 - Current
Director of Orthotic Development
BECKER ORTHOPEDIC
01.2011 - 01.2012
Clinical Advisor & National Speaker
ULTRAFLEX SYSTEMS, INC.
01.2009 - 01.2010
Compliance Auditor, Golden, CO
01.2005
Consultant
HANGER PROSTHETICS & ORTHOTICS, INC.
01.1994 - 01.2010
BS - Exercise Physiology
Texas Woman's University
BS - Prosthetics and Orthotics
University of Texas Southwestern Medical Center