Pamela Gonzales Yuill
Summary
Accomplished product leader with over 10 years of diverse experience in product management, operations, and program management. Demonstrated success in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives. Striving to continually improve workflows using technology to increase efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager, Product Operations
Jobber
09.2021 - Current
- Established the Product Operations function in Jobber, bringing together team members focused on Customer Insights, Team Efficiency and Stakeholder Management
- Managed multiple Agile teams for App releases, decreasing rejected submissions by 45% YoY
- Coordinated multiple cross functional departments for government grants resulting in over $1M in returns consistently over the past 2 years
- Led cross-functional programs such as Jobber's bi-annual product launch events
- Launched an AI powered platform to categorize and synthesize customer feedback decreasing manual tagging from Support, saving the company $30K/year and PM time spent in manual research and analysis by approximately $40K/year
- Automated coordination and communication across 30+ scrum teams
- Implemented governance mechanisms to enhance communication between ICs and leadership, aligning product priorities with company goals
- Lead the standardization of product processes, taxonomy and reporting to ensure awareness, consistency, and transparency for all product activities
- Centralized artifacts and communication of OKRs, roadmaps, project updates and results which has increased overall engagement and decreased noise in DMs
- Introduced checkpoints such as Product Reviews, Stoplight Updates and others which has created a continuous flow of communication across all levels of the organization
- Lead the standardization and ongoing enhancements of all product tools (Atlas, JIRA, HubSpot, Amplitude, Intercom, Zendesk) and evaluate additional tools that would add value to the organization
Manager, Backend Products
The Weather Network (TWN)
10.2020 - 09.2021
- Oversaw multiple Agile teams delivering complex work that improved platform stability (40% reduction in outages ) and performance (average lead time: 1.4 seconds)
- Developed strategic roadmaps for backend systems supporting high-volume platforms, ensuring scalability and reliability
- Directed cross-functional collaboration between engineering, design and product management to achieve ambitious OKRs
Product Manager, Cross Platform Services
TWN
05.2019 - 10.2020
- Identified a need and created the Cross Platform Services teams which feeds into TWN's customer facing platforms resulting in expedited and stable data delivery
- Defined the product roadmap, prioritizing features based on data and company goals
- Performed market research as well as analyze competition, market landscape, KPIs, data and user feedback pre and post delivery for ongoing optimization
Manager, Web & Emerging Technologies
TWN
02.2017 - 04.2019
- Managed a $35 million budget including strategic allocation, forecasting and reporting
- Led the practice of data led prioritization through governance mechanisms, pulling in both qualitative and quantitative data
- Coached and managed a team of Product Managers to help them achieve their objectives and continued growth
Product Owner, Global Web
TWN
09.2015 - 02.2017
- Led The Weather Network website teams which received an average of 40 million page views per week
- Launched the company's first mobile website, managing the whole process from user interviews to GTM strategy, continued iteration based on data and user feedback resulting in an average of 2 million visits a month
- Product representative working with Sales, Social Media and Success teams as part of the user feedback lifecycle
Sr. Project Manager
TWN
12.2013 - 09.2015
Program Manager
Ogilvy One
03.2010 - 12.2013
Project Manager
Sharpe Blackmore
09.2007 - 02.2010
Education
Bachelor of Science - Business Administration And Management
Letran University
PhilippinesPost-Graduate Certificate - Business Analytics
George Brown College
Toronto, ONSkills
- Organizational Strategy
- Interdepartmental Team Coordination
- Strategic Project Planning
- Procurement Oversight
- Change Process Coordination
- Leadership Development
- Systems Enhancement Professional
Certification
Product Operations: Master Certification
Product-Led Alliance
March 2023
Certified Scrum Product Owner
Scrum Alliance
Jan 2016
Timeline
Manager, Product Operations
Jobber
09.2021 - Current
Manager, Backend Products
The Weather Network (TWN)
10.2020 - 09.2021
Product Manager, Cross Platform Services
TWN
05.2019 - 10.2020
Manager, Web & Emerging Technologies
TWN
02.2017 - 04.2019
Product Owner, Global Web
TWN
09.2015 - 02.2017
Sr. Project Manager
TWN
12.2013 - 09.2015
Program Manager
Ogilvy One
03.2010 - 12.2013
Project Manager
Sharpe Blackmore
09.2007 - 02.2010
Bachelor of Science - Business Administration And Management
Letran University
Post-Graduate Certificate - Business Analytics
George Brown College
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