Pamela Egan
Escondido
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
20
20
years of professional experience
Work History
Office Associate
Egan Insurance Services
06.2005 - Current
- Scheduled appointments and coordinated meeting logistics to support team activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized office events to boost morale and foster positive working relationships among colleagues.
- Ensured client files are up to date and coverages are in force.
Medical Office Assistant
The Tobin Institute
11.2013 - 07.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted clients with supplements, helping them understand benefits.
Barista
Starbucks
11.2008 - 01.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Spearheaded promotions for charitable events .
Education
No Degree - Physical Therapy
California State University, Long Beach
Long Beach, CAHigh School Diploma -
McLaughlin High School
McLaughlin, SD06-1986
Skills
- Customer service
- Problem resolution
- Relationship building
- Customer relations
- Brand representation
- Time management
- Multitasking and organization
- Empathy and patience
- Punctuality and reliability
- Teamwork and collaboration
Timeline
Medical Office Assistant
The Tobin Institute
11.2013 - 07.2022
Barista
Starbucks
11.2008 - 01.2012
Office Associate
Egan Insurance Services
06.2005 - Current
No Degree - Physical Therapy
California State University, Long Beach
High School Diploma -
McLaughlin High School
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