Pamela Dziura
Summary
I have several years of experience in providing excellent service as a customer service lead in various levels within fast-paced retail environments. My Goal is to continue to provide excellent service to our customers. I am a self-motivated team player with excellent organizational, interpersonal, verbal and written communication skills.
Overview
17
17
years of professional experience
Work History
Operations Supervisor
Lifetime Athletic Club
Mississauga, ON
10.2022 - 12.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Zoned staff accordingly.
- Worked in a fast pace environment, managed to successfully manage the daily tasks and assure they were completed.
- Motivated team by leading by example as well as weekly contests for the team to keep things fun.
Co-manager
LaSenza
09.2012 - 09.2020
- As both an employee and a manager I have always made a customer service a top priority
- This lead to being chosen by head office to exemplify the skills required in all future training videos as their Lead Customer Service Representative
- Responsible for opening and closing of the store, cash flow management, counting the safe and managing bank deposits
- Accountable for ensuring that all loss prevention procedures are followed and communication is sent to head office to let them know our LP status regularly
- Primary manager responsible for hiring and training new staff
- Responsible for receiving shipment and packages
- Head office would provide us with our daily, weekly and monthly sales targets which the team viewed as being unreachable
- However, I took the challenge to inspire the staff to succeed by creating friendly competition between staff with small incentives
- Required to learn various systems which were responsible for Payroll, Scheduling, Inventory, Visual Changes and Point of
- In 2017 I was recognized as the top co-manager in the company
- My superiors requested my attendance along with a team of my choice to travel to our Head Office in the US
- They asked me to teach their staff what skills were required to run a successful store and to demonstrate those techniques with the team I brought with
- I was requested to be the Health and Safety Representative for our store
- Maintained an open communication with superiors and head office to ensure that our store operations met their business expectations
Bedding Department Head & Visual Merchandiser
Linen Chest
08.2010 - 08.2012
- Maintained a professional setting at the cash desk to ensure that all staff attention was dedicated to customer service and actively contribute to in-store marketing activities, ensuring optimal merchandise placement and presentation
- Provided a friendly and courteous atmosphere by ensuring all customer inquiries regarding product, merchandise or complaints reach a quick
- Followed all balancing procedures at the beginning and the end of each shift
- Scanned merchandise and operated registers
- Collected cash, cheques or charge payment from customers
- Processed financing application for deposits and final payments of all 'Shop at Home' orders submitted
Assistant Manager
Aldo Shoes
03.2008 - 07.2010
- Responsible for store management operations such as opening and closing of the store and cash flow management inclusive of counting the safe and managing bank deposits
- Accountable for ensuring that all loss prevention procedures are followed
- Primary manager responsible for hiring and training new staff
- Responsible for receiving shipment and packages daily
- Took accountably in changing window displays to ensure that they were in accordance to business standards
- Responsible for implanting the required shoe planograms which required organizing merchandise into the appropriate displays throughout the interior of the store
- Provided excellent customer service on the floor and at the checkout area by ensuring each customer needs were met
- I gladly took ownership of my leadership role and took pride in being a positive role model
Education
Ontario Secondary School Diploma -
St. Aloysius Gonzaga Secondary School
Early Childhood Education -
Sheridan College
01.2008
Skills
- Prioritization
- Task Management
- Privacy Maintenance
- Deadline Management
- Positive Work Environment
- Escalation Management
- Accountability
- Adaptability
- Active Listening
- Probing
- Relationship Building
- Organizational Skills
Timeline
Operations Supervisor
Lifetime Athletic Club
10.2022 - 12.2024
Co-manager
LaSenza
09.2012 - 09.2020
Bedding Department Head & Visual Merchandiser
Linen Chest
08.2010 - 08.2012
Assistant Manager
Aldo Shoes
03.2008 - 07.2010
Ontario Secondary School Diploma -
St. Aloysius Gonzaga Secondary School
Early Childhood Education -
Sheridan College