Pamela Durkin
Ottawa,Ontario
Summary
Versatile and motivated problem solver with a keen eye for detail and excellent organizational skills. Motivated by achieving goals in a timely manner using technology and innovative approaches, always looking for ways to improve processes. A personable, clear communicator with a positive attitude and drive to succeed independently, and within a team of professionals.
Overview
17
17
years of professional experience
Work History
Social and Cultural Support Officer
Byron Shire Council
03.2020 - Current
- Developed working knowledge and provided high-level project support across six complex community development portfolio areas
- Worked collaboratively with nine team members to achieve goals and meet strict deadlines
- Managed complex projects with competing deadlines by setting priorities and problem-solving workflow issues
- Responded to over 40 queries daily from colleagues, community members, stakeholders and internal staff with high degree of professionalism
- Procured professional services and managed contractors
- Coached colleagues through day-to-day work, complex problems and tech issues
- Prepared reports to assist business leaders with key decision making and strategic operational planning
Sales and Client Relationship Manager
Kitz Living Foods
12.2015 - 06.2019
- Nurture relationships with existing customers and seek out new business through cold-calling
- Respond to all sales enquiries – domestic and international
- Create quotes and invoices using MYOB
- Run monthly sales reports using MYOB and Excel
- Manage complaints in professional manner
- Provide input for new product development
- Manage electronic and paper files
- Coordinate and run product demonstrations
- Achieved 20% cold-call success rate by end of year one
- Developed fresh look and feel for social marketing platforms and created content
- Compiled and analyzed 6 years’ worth of sales history; created graphs to identify trends and anomalies.
Business Development Manager
Power Super Foods
11.2014 - 06.2015
- Nurture relationships with existing customers and seek out new business through cold-calling
- Respond to all sales enquiries, including international buyers
- Organized and updated company registers for ease of use
- Contributed to development of marketing materials and promotional plans
- Managed electronic and paper files
- Implemented internal processes to help maintain better control with business operations
- Provided physical presence for the brand by establishing B2B relationships.
Client Relations Manager
McKenzie Aged Care
10.2013 - 10.2014
- Assist families in securing respite and permanent care for their loved ones in aged care facilities across the region
- Negotiate contracts and explain financials
- Complete extensive paperwork according to Aged Care legislation requirements
- Liaise with senior management and provide monthly reports
- Meet sales and occupancy targets
- Guide family members and residents through a very stressful experience with care and empathy
- Exceeded occupancy targets and earned a bonus
- Implemented processes and checklists to ensure all paperwork was compliant with legislation.
Owner / Operator
Red Rocket Coffee
01.2007 - 01.2012
- Managed all administrative functions of the business including A/P, A/R, payroll and HR
- Responsible for managing incoming cash and deposits
- Created operational processes and related documentation
- Created content for website and blog
- Developed food and beverage products for retail and wholesale
- Cultivated business-to-business relationships to strengthen and support the brand
- Featured as one of Toronto’s top cafes
- Grew to 3 locations, employing 20 staff
- Annual turnover over $1 million CAD.
Education
Diploma - Business Management and Organisational Development
Global Training Institute
Australia (online)2023
Diploma - Culinary Management
George Brown College
Toronto, ON2005
Diploma - Ecosystem Management Technology
Sir Sandford Fleming College
Lindsay, ON2001
Bachelor of Science - Integrated Science
Carleton University
Ottawa, ON1998
Skills
- Meeting & Event Planning
- Project Management
- Time Management
- Self-Directed
- Problem-Solving
- Research
- Excellent Communicator
- Organizational Skills
- Relationship Building
- Verbal Communication
- Analytical and Critical Thinking
Personality
- Strong interpersonal skills
- Resilient
- Adaptable
- Versatile
- Quick learner
- Team player
- Efficient
- Innovative
- Detail-oriented
- Organized
Training And Certificates
- Writing Engaging and Accessible Content for the Web - 03/01/23
- Creating Accessible Documents: Word and PDF - 02/01/21
- Mental Health First Aid – 06/01/20
- Certificate of Australian Citizenship – 11/01/19
- NSW RSA/RCG Competency Card #CCH10915034 – 09/01/19
- Safe Food Handling – 05/01/17
Hobbies and Interests
- Administration
- Customer Service
- Cooking
- Baking
- Travel
- Socialising
- Fashion
- Design
- Architecture
- Reading
- Trivia
- Puzzles
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Social and Cultural Support Officer
Byron Shire Council
03.2020 - Current
Sales and Client Relationship Manager
Kitz Living Foods
12.2015 - 06.2019
Business Development Manager
Power Super Foods
11.2014 - 06.2015
Client Relations Manager
McKenzie Aged Care
10.2013 - 10.2014
Owner / Operator
Red Rocket Coffee
01.2007 - 01.2012
Diploma - Business Management and Organisational Development
Global Training Institute
Diploma - Culinary Management
George Brown College
Diploma - Ecosystem Management Technology
Sir Sandford Fleming College
Bachelor of Science - Integrated Science
Carleton University
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