PAMELA DESROSIERS
BROKERAGE
WINDSOR,ON
Summary
Proven Customs Brokerage Specialist with a track record of enhancing customer satisfaction and streamlining operations at UPS Supply Chain Solutions. Skilled in expert problem-solving and excellent communication, I've led teams to exceed project goals while fostering strong relationships. Achieved higher employee retention through innovative training programs, demonstrating exceptional organizational and multitasking abilities.
Overview
22
22
years of professional experience
Work History
CUSTOMS BROKERAGE SPECIALIST REP II
UPS SUPPLY CHAIN SOLUTIONS
12.2003 - 09.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
CUSTOMS BROKERAGE AFTERNOON SUPERVISOR
BUCKLAND CUSTOMS BROKER
04.2002 - 02.2003
- Addressed customer concerns promptly, providing exceptional service and resolving issues effectively.
- Established clear expectations for employee performance, holding staff accountable for meeting established goals and objectives.
- Developed strong relationships with team members, fostering open communication and trust among staff.
- Conducted regular staff meetings to address any concerns or challenges faced by the team, fostering an open dialogue for problem resolution.
Education
High School Diploma -
W.D LOWE
Windsor, ON06.1984
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Multitasking
- Organizational Skills
- Task Prioritization
- Excellent Communication
- Relationship Building
Languages
English
Full Professional
Timeline
CUSTOMS BROKERAGE SPECIALIST REP II
UPS SUPPLY CHAIN SOLUTIONS
12.2003 - 09.2024
CUSTOMS BROKERAGE AFTERNOON SUPERVISOR
BUCKLAND CUSTOMS BROKER
04.2002 - 02.2003
High School Diploma -
W.D LOWE
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