Pamela Delorme

Working in a fast pace environment in an Emergency service environment, speed and accuracy is critical in urgent and threatening emergencies. First point of contact between the public and OPP.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Upheld company customer service standards to provide customers with outstanding service and friendly environment.
• Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.

• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.