Pamela Davidson
West Vancouver
Summary
Dynamic and engaging professional with a proven track record at The Squarerigger Pub, excelling in customer service and strong multitasking abilities. Adept at crisis intervention and fostering relationships, I effectively increased sales through up-selling techniques while ensuring a safe environment for patrons. Highly reliable team player committed to enhancing client experiences. Efficient in workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Squarerigger Pub
08.2021 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Serve high customer volumes during busy weekends and week nights
- Follow serving it right guidelines for preventing excessive guest intoxication whilst maintaining the safety of everyone in the bar
- Ordering stock, inventory and balancing the books
Outreach Worker
Canadian Mental Health Association
05.2021 - 11.2022
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
Bartender/Server
The Rusty Gull
09.2015 - 01.2021
- Cultivated good relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head of Creative Arts
Fourwinds Westward Ho
06.2011 - 08.2015
Bartender/Server/Receptionist
Jurys Inn Hotel
09.2010 - 04.2015
Education
HND Performing Arts
Reid Kerr College
Glasgow, ScotlandSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Crisis intervention
- Alcohol awareness
- Engaging personality
Certification
- Serving it Right
- First Aid and CPR
- Mental health First Aid
- Non violent Crisis Intervention Training
- Naloxone Training
Timeline
Bartender/Server
The Squarerigger Pub
08.2021 - Current
Outreach Worker
Canadian Mental Health Association
05.2021 - 11.2022
Bartender/Server
The Rusty Gull
09.2015 - 01.2021
Head of Creative Arts
Fourwinds Westward Ho
06.2011 - 08.2015
Bartender/Server/Receptionist
Jurys Inn Hotel
09.2010 - 04.2015
HND Performing Arts
Reid Kerr College
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